Phone Support

Please check the following: Telephone 1 LED (Telephone 2 LED if there is also a line connected to the Telephone 2 connection on the back of the advanced modem) is ON. If the LED is flashing, check all your phones to see if one is off the hook. Make sure all phones are hung up properly. If you are using a cordless phone, check the power or battery status of your phone(s). Check the telephone cables to ensure they are connected tightly and the cables are not cracked or broken. If your phone service is still not working, please try the following steps: Try plugging a standard phone directly into the Telephone 1 (Telephone 2 if applicable) connection on the back of the advanced modem and check for a dial tone. If there is a dial tone, then there may be an issue with the wiring to the phone jack. It is recommended that you leave the phone connected directly to the advanced modem to place or receive calls until the issue can be corrected. If you still do not have phone service, it may be that there is an issue with your advanced modem. It may be necessary to reset the advanced modem. To reset the advanced modem, press the recessed "Reset" button with a pen tip or other pointed non-metallic object on the back of the advanced modem. Once the online light is solid, connectivity to the network has been restored. If you have reset the advanced modem and still do not have a dial tone, please check the status of the lights (LEDs) on the modem. For normal operation of the advanced modem the Power, DS, US, and Online lights should all be on solid. The Telephone 1 LED on the front of the advanced modem should be on solid if the phone is on the hook. If the LED is flashing, check all your phones to see if one is off the hook. Please contact us if any of these steps fail or if you need additional assistance.

Calls to Canada, Puerto Rico, Guam, the U.S. Virgin Islands, Saipan, Northern Mariana Islands, Hawaii, and Alaska are included for free as part of the unlimited local and long-distance calling with certain WOW! Phone plans. Rates for calling other areas outside the United States vary depending on location.

For a list of these rates click here.

If you think that you have been the victim of a phone scam or see unusual charges on your bill, contact Customer Support immediately.

You should also consider contacting your local authorities, your state Attorney General's office, and the Federal Trade Commission. Most Attorney Generals' offices have divisions that deal primarily with consumer protection issues. Check the government section of your phone book or contact your local or state consumer office for the phone number and address of your state Attorney General's office. You can also link to the websites of the Attorney Generals' offices of many states from the National Association of Attorneys General website.

The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

You can register online or over the phone.

To register your phone number online, visit www.DONOTCALL.gov. You must have a valid email address to sign up online.

To register over the phone, call 1-888-382-1222 (TTY 1-866-290-4236) from the phone number that you wish to register.

Your phone number will appear in the registry by the next day. However, telemarketers have up to 31 days after you sign up to stop calling you.

WOW! also offers a Robocall blocking feature that will block automated telemarketing calls from reaching your home phone. Contact WOW! for more information here.