Equipment Return
Return your equipment in the way that works for you.
First Things First...
When you make a change to your WOW! equipment, you’ll receive instructions telling you whether your WOW!-provided equipment should be returned, recycled, taken to a new residence, or left in your home. You’ll have the option to ship equipment with a prepaid label or return it to a local equipment drop box. After you’ve received this communication, you can view your equipment, return instructions, and return status in the WOW! Equipment Return Hub.
Changing your services
Changing your equipment
Changing your equipment
Disconnecting your service
Disconnecting your service
Moving Locations
Moving outside a WOW! service area or to an address that currently has WOW!
Remember to return your equipment by the due date to avoid incurring unreturned equipment fees. Once your equipment is received, it can take up to two weeks for your return to be processed and reflected in your account.
Drop off payments or equipment at a secure dropbox location near you
Payments and equipment returns can be made via our secure dropboxes.
If you require assistance, call 1-866-496-9669 or chat with an agent at wowway.com/chat.
Ship with a Prepaid Label
Receive your return instructions and pre-paid label
You will receive an email from WOW! with details on what equipment you need to return, recycle, or keep in your home. A QR code for a prepaid label will be included for all returns.
Package your equipment
Carefully package your equipment. Be sure to include accessories like power cords, HDMI cables, and remotes that were provided to you.
Drop off your equipment
Provide the QR code and your package at your local FedEx Ship Center or Walgreens. Use one shipping label per box. If you need additional return labels, you can generate more in the Equipment Return Hub.
Save your receipt
Be sure to get a receipt with your tracking details from the associate.
Recycle as needed
For equipment that can be recycled instead of returned, find a location near you at recyclingcenters.org.
Drop Off at a Secure WOW! Drop box
Receive your return instructions
You will receive an email from WOW! with details on what equipment you need to return, recycle, or keep in your home.
Find the nearest Drop box
Go to the Equipment Return page and select your service area to find an equipment drop box near you. Be sure to only return equipment WOW! has requested to be returned.
Recycle as needed
For equipment that can be recycled instead of returned, find a location near you at recyclingcenters.org.
Log In to Your Account
Manage your account, pay your bill, and update your information.
Talk to a Sales Rep
Have questions about our cost of service, services, or deals and promos?