Frequently Asked Questions
How do I transfer service to a new house?
Start the process by calling us at 1-866-496-9669 at least 14 days before your move. This ensures that we will have enough time to disconnect service from your current address and transfer WOW! service to your new home. If you are changing your WOW! services when you move, we can also make sure you have the equipment you need to get started in your new home. A WOW! technician will come to your new home to assist you with the installation process.
Can I transfer my existing service to a new home?
Yes you can! As long as WOW! provides service in your new location, you can keep your existing services. In most cases, customers with Home Phone services can also keep their phone number too. We’re happy to discuss a full range of WOW! service options with you when you move, but you’re welcome to maintain your current plan. If a new home means new needs, we can also talk about upgrading your services.
How long does it take to transfer service to a new house?
The time it takes to transfer WOW! service to a new house depends on your situation and where you’re moving, but generally it takes about four days. A WOW! representative can share a more detailed timeline with you when you discuss your upcoming move.
When should you set up Internet when moving?
Call WOW! at 1-866-496-9669 at least 14 days before your move so we can get the process started. We can work with you to coordinate your disconnect date on at your current address, any equipment changes, and a set up date for your new home.
How will the move affect my service or billing?
If you decide to keep the same services, there won’t be an impact to your services or bill when you move within a WOW! service area. Just call us at 1-866-496-9669 so we can work with you to coordinate disconnect and new service dates. You will be billed for services up to the disconnect date at your old address and billing will start as of the connect date at your new address. If you are under contract and decide not to take your services when you move to a WOW!-serviceable area, you may be subject to an early termination fee.