Just had a great experience with your technician Jim today. I got a phone call from your automated system saying that the appointment was going to be early, and he arrived right on time. He knew exactly what needed to happen, and did it very efficiently ...

Just had a great experience with your technician Jim today. I got a phone call from your automated system saying that the appointment was going to be early, and he arrived right on time. He knew exactly what needed to happen, and did it very efficiently and explained everything he was doing while installing my new hardware. He had great customer service skills face to face which is very different experience I usually get from the introverted people at my work. I just wanted to give him some recognition, and let you know what a great and efficient job he did while he was here. Thank you for employing such great people at your company.