Account & Billing Support

WOW! charges $2 to send paper statements to encourage our customers to help us protect the environment by going paperless. WOW! has always been committed to conserving natural resources. Now, we are asking for your help, as we are making an effort to significantly decrease our dependency on paper. We believe with your help we can get there. You can avoid this charge by switching to Paperless Billing. Just visit the Billing Center section of My Account to sign up.

Yes, anyone can make a payment on the account. You can use Local Pay or mail a check to WOW! to pay on the account. Please be sure to note the account number. For online payments, you must be the account holder.

AutoPay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month.

To sign up for AutoPay just log in to My Account. If you do not have credentials to log in, click on the "Register" tab to get setup. Once logged in, Autopay can be enabled from the summary page of My Account under the New Messages for you section. You can also sign up for AutoPay by clicking on the "Billing" drop down and selecting "Submit Payment." Before setting up Autopay, make sure that your balance is 0 to avoid unnecessary fees and avoid Autopay from pulling before the due date. To submit a One-Time payment to clear any remaining balance, select one of the payment methods under the Make a One-Time Payment section and follow the on-screen instructions. To enroll in Autopay, click on one of the payment mehtods under the Enroll in Autopay section and follow the on-screen instructions.

On June 30, 2021, WOW! announced that it had entered into two separate agreements to sell its Cleveland, Columbus (Ohio), Chicago, Evansville, (Indiana), and Anne Arundel (Maryland) service areas.

Please refer to the FAQs to learn more about how these sales will impact our customers.

Your monthly data usage plan is based on your Internet service. Depending on which plan you’ve chosen with WOW!, you have up to 3,000GB of data per month at your disposal.

In an effort to continue to deliver the experience you’ve come to expect from WOW!, effective June 1, 2021, we will introduce data usage plans to residential customers in Chicago and the greater Chicagoland area.

Effective October 1, 2021, we will introduce data usage plans to residential customers in Panama City, Augusta (GA), Detroit, and Knoxville.

For more details, please click here.