How to Read Your Bill
ACCOUNT & BILLING
Account Information
Includes the name, phone number, and account number of the account holder. This is also where you’ll find the bill date which is the beginning of the 30-day monthly bill cycle.
WOW! News
Check the WOW! News section to find messages and reminders regarding your service and other special offers.
Account Snapshot
This is where you’ll find your last month’s bill amount, payments made since your previous statement and any new charges, along with the total amount due and your payment due date.
Note: YouTube TV payments will be listed separately and will include tax if applicable.
New Charges Summary
This provides a summary of all new charges on the account. You can find a detailed breakdown for each line item on the 2nd page of your billing statement.
Payment Information
Includes the mailing address the statement was sent to and the WOW! mailing address where payments can be mailed.
Contact Information
How to contact WOW! fiber Internet for customer service and billing questions.
Statement Details
This provides a comprehensive breakdown of all charges including the following sections (note not all sections will apply to every customer): WOW! Services & Bundles Full details on bundled services, bundled pricing, phone pricing, and discounts. Additional WOW! Internet Services Reflects equipment lease and discounts if applicable. Additional WOW! Products & Services Includes any additional product charges such as the Paper Statement fee. YouTube TV Service Charges Shows all YouTube TV service charges. Additional WOW! Cable TV Services A breakdown of Cable TV equipment charges, fees, surcharges, premium channel charges, and Pay-Per-View charges. Additional WOW! Phone Services Details on phone line charges including voicemail, usage, and Network Line Fees. Other Charges & Credits Any additional charges not covered in other sections (including installation charges, late fees, or any other one-time credits or charges). Partial Month Charges Lists credits and charges applied to the account for services that were added or removed since your last bill date. Partial charges are calculated by the amount the account is billed per day before any promotion or discounts. Taxes, Surcharges & Fees A breakdown of all applicable Federal, State, and local taxes, fees, and surcharges. Additional Information
This section includes details about AutoPay and Electronic Check Conversion payment options, and closed captioning. Make your life easier with Paperless Billing and AutoPay! Paperless Billing is a convenient way to never miss a payment while saving on the monthly paper statement fee. With AutoPay, your monthly bill will be paid automatically using the bank account or credit card you select. To enroll, just log in to your Online Account Manager and sign up under the Billing section.