Important update from WOW:
Regarding your video service
Your current TV package will soon no longer be supported. But don’t worry, we can provide a better, more reliable TV experience with YouTube TV.
Call us at 800-781-6588 to learn more – your WOW! team is here to help you through the change every step of the way.
When you make the switch from WOW! TV to YouTube TV, you may get a special savings of $15/mo for one year. There are no long-term contracts or hidden fees.
Action Required
Soon your current TV service will be discontinued as we transition to a better, more reliable TV option - YouTube TV. We're excited about this upgrade and think you'll really enjoy the new experience!
Whether you plan to switch to YouTube TV or just keep internet with WOW!, please complete this form to let us know how we can assist you best.
WOW! will use the information provided to communicate with you regarding your WOW! services and treat the information in accordance with our Privacy Policy. By providing your telephone number, you agree to receive calls on your phone regarding WOW! services, See Terms and Conditions. *Offer limited to existing WOW! Internet customers who currently subscribe to WOW! cable TV or WOW! tv+ and agree to switch to YouTube TV and discontinue WOW! cable TV or WOW! tv+. Offer for new first-time YouTube TV subscribers requires WOW! Internet service subscription, Google account and a credit card that will be used to automatically process YouTube TV payments. First-time YouTube TV or trial subscribers are eligible for the standard YouTube TV (English base plan only) free trial which can be canceled at no charge at any time before trial is over. After a free trial period, WOW! bills for YouTube TV service. A $15/mo promotional discount applies for 12 months. Then applicable standard rate applies after 12 months. YouTube TV is a pre-paid, monthly subscription service. Users can cancel at any time but no refunds for partial billing periods are available. Must be 18 years or older to order. Eligible participants must use the activation link provided by WOW! and complete activation through WOW!’s online account manager to claim offer. YouTube TV is not affiliated with WOW!. The offers from YouTube TV described here are subject to YouTube TV terms of service, equipment requirements, pricing, privacy and use policies, which are subject to change by YouTube TV. YouTube TV service is compatible with a Smart TV or a customer-supplied streaming digital media player device. WOW! is not responsible for YouTube TV services or their contents, pricing or features. See YouTube TV's website for complete and current features, pricing, terms and conditions at https://tv.youtube.com/learn/offer-terms.
Frequently asked questions
- Will anything change with my WOW!® Internet or phone?
Your WOW! Internet and / or phone service will not be affected; only the WOW! TV service is being discontinued.
- What channels do I get with YouTube TV?
With YouTube TV you can watch 100+ live channels, including your local ABC, CBS, FOX, and NBC affiliates, plus popular cable TV channels including CNN, Fox News, ESPN, and more. Click here to check out the full channel line-up available for your home. Remember to call WOW! at 800-781-6588 when you’re ready to switch to YouTube TV, so you receive any eligible discount on service.
- How do I get my YouTube TV set up?
You will need to call WOW! at 800-781-6588 to set up YouTube TV and disconnect your existing WOW! cable TV service. If needed, we can schedule a WOW! technician to come to your home free of charge to get your YouTube TV service up and running on all your TVs. An email address, Google account, and credit card is required to set-up your new YouTube TV account – service is billed through WOW!.
- How do I watch YouTube TV?
Watch YouTube TV on your TV just like cable. With YouTube TV, there’s a live channel guide that is customizable. You’ll get TV for the whole family with six personalized accounts for the home and streaming on up to three devices simultaneously. Unlimited DVR space is included for each personalized account.
- What if my TV is not a smart TV?
We now offer our new WOW! TV Pro box – the simple way to make your regular TV a smart TV. WOW! TV Pro gives you a familiar and easy way to watch your local channels, sports, and news with YouTube TV. A custom remote with dedicated buttons geared to optimize your YouTube TV experience is included. WOW! TV Pro can be leased for $5/mo each.ˆ
- How much does YouTube TV cost?
When you make the switch from WOW! TV to YouTube TV, you may get a special rate and pay $67.99/mo for 1 year** – that’s a savings of up to $180. There are no long-term contracts or hidden fees.
- Can I personalize the YouTube TV Live Guide?
Yes! YouTube TV does not have channel numbers, so we recommend putting your favorite channels at the top of the Live Guide and organizing them into groups to make surfing easier. Once you move your favorite channels to the top of the YouTube TV guide, your guide will always show them at the top. Just follow these steps:
- From your mobile device or computer, select the Live tab.
- Next select Sort, then Edit by the Custom option.
- Click on the up arrow to move a channel to the Top Channels section.
- Select = to change the order of channels.
- Click on the crossed out eye symbol to hide a channel you don’t watch.
