What should I do if my phone is not ringing or calls are going straight to voicemail with CommPortal?

What You Are Experiencing
Incoming calls are not ringing your phone. Callers are reaching voicemail immediately, or your phone is ringing only once before going to voicemail.

Most Likely Cause
Your CommPortal Call Manager status has been changed from Available, or a forwarding/voicemail rule is overriding your normal ring settings. This can happen accidentally or after a prior change that was not reverted.

How to Fix This
Step 1: Log in to CommPortal

1. Open a browser and go to https://phone.wowforbusiness.com
2. Enter your phone number or email address and password.
3. If you have forgotten your password, click
   If you have forgotten your password, click Reset Password on the login screen.

Step 2: Check Your Call Manager Status

1. On the Dashboard, look at the Phone Status section at the top of the screen.
2. If the status shows anything other than Available for Calls, that is the source of the problem.
3. Click the status dropdown and select Available for Calls.
4. In the Incoming calls will field, confirm it is set to Ring your Account Phone.
5. Click Apply to save.

Step 3: Check Advanced Forwarding Settings
Even when status is set to Available, advanced rules can still redirect calls. From the Call Manager screen:

1. Click Open Call Manager.
2. On the right side, look for the Advanced Settings panel.
3. Review each item below and disable any that are unexpectedly active:
   • Forwarding specific numbers to another line Forward Selected
   • Redirecting calls when your phone cannot be reached Forward if Unavailable
   • Rejecting or rerouting callers with no caller ID Anonymous Callers
   
4. To disable any active rule, click it and toggle it off or clear the forwarding number.
5. Click Apply to save all changes.

Step 4: Check Do Not Disturb

1. From the Call Manager screen, click the status dropdown.
2. If Do Not Disturb is selected, click the dropdown and switch back to Available for Calls.
3. Click Apply to save.

Shortcut Codes
Do Not Disturb
To Enable Dial *78
To Disable Dial *79

Forward All Calls
To Enable Dial *72
To Disable Dial *73

Contact us if:
Your phone is still not ringing after completing all steps above.
Your Call Manager settings look correct but calls are still not coming through.
You see an error message when trying to save changes.