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What should I do if I'm not receiving voicemails to my email?

What You Are Experiencing
Voicemails are being left on your account but they are not arriving in your email inbox. You may also notice that voicemails are disappearing from your CommPortal inbox without you listening to them.

Most Likely Cause
The Voicemail to Email feature is either not enabled, the email address on file is incorrect, or the 'Leave original in inbox' setting is unchecked, which causes voicemails to be deleted from CommPortal after forwarding.

WARNING: If 'Leave original in inbox' is NOT checked, voicemails are permanently deleted from your CommPortal inbox once they are forwarded to email. If you are not receiving the emails, those messages are gone.
Enable this setting immediately to prevent future message loss.

How to Fix It
Step 1: Log in to CommPortal

  1. Open a browser and go to https://phone.wowforbusiness.com
  2. Enter your phone number or email address and password.

Step 2: Open Message Settings

  1. From the Dashboard, click Message Settings (the envelope icon in the Your Services section).
  2. Click General to expand that section.

Step 3: Enable and Configure Voicemail to Email

  1. Confirm the checkbox next to Forward messages as emails is checked.
  2. Review the email address listed in the Forward to field. Confirm it is spelled correctly and is a mailbox you can access.
  3. If the address is wrong, click edit next to it to update. You can have up to 5 email addresses.
  4. Check the box next to Leave original in inbox. This keeps voicemails in CommPortal after they are forwarded.
  5. Click Apply to save all changes.

Step 4: Test the Configuration

  1. Have someone leave a test voicemail on your line.
  2. Wait 2 to 3 minutes, then check your email inbox and spam/junk folder.
  3. Confirm the voicemail also appears in your CommPortal inbox under Messages and Calls.

TIP: Voicemail emails may land in spam. Add the WOW! Business sending address to your safe senders list to prevent this. Check with your IT administrator if emails are blocked at the domain level.

Contact us if:
Settings are configured correctly but emails are still not arriving after 10 minutes. You receive a bounce or delivery failure notification.
You suspect voicemails were permanently lost due to the 'Leave original in inbox' setting being unchecked.
The email field is grayed out and you cannot edit it.

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