What if I can't log into CommPortal or I forgot my password or PIN?

What You Are Experiencing
You are unable to log in to CommPortal at https://phone.wowforbusiness.com. You may be seeing an incorrect password error, a no account email message, or you have forgotten your voicemail PIN.

Know Which Credential You Need
CommPortal uses three separate credentials. Knowing which one is broken will save you time:

CommPortal Password

• Used for logging in to CommPortal web portal
  
• Reset via self-service (see below)
  

Voicemail PIN

• Used for accessing voicemail by phone
  
• Reset by calling WOW! Business Support
  

Call Services PIN

• Used for remote access to call forwarding features
  
• Reset by calling WOW! Business Support
  

How to Fix This
Reset Your CommPortal Password
Option A: Use the Reset Password Link

1. Go to https://phone.wowforbusiness.com
2. Click Reset Password below the login fields.
3. Enter the email address associated with your account and submit.
4. Check your email inbox (including spam/junk) for a reset link.
5. Follow the link and set a new password.

Password Requirements

• 8 to 20 characters long
• Must include at least 1 capital letter, 1 number, and 1 special character
• Cannot be your phone number
• No letter or number repeating 3 or more times (example: AMJ25554 is not allowed)
• No more than 2 sequential numbers (example: AMJ2345 is not allowed)

Option B: Change Password While Logged In

1. Log in to CommPortal.
2. Click View Account Settings at the bottom right of the screen.
3. Under Security, click Change Password.
4. Enter your current password, then your new password twice.
5. Click Save.

Common Login Error Messages
If you see one of the following error messages, here is what it means and what to do:

'No Account Email Set'
Your CommPortal account does not have an email address configured. You cannot use the self-service password reset until an email is on file.
Contact us if you need to add an email address to your account before a self-service reset is possible.

'Email Address Already in Use'
The email address you entered is already associated with a different CommPortal account. Only one account can be linked to a given email address.
Contact us to resolve the email conflict between accounts.

'Incorrect Password'
Use the Reset Password link on the login screen. If you have reset your password and are still getting this error, verify you are entering your phone number in the correct format (10 digits, no dashes or spaces).

Contact us if:
You need to reset your Voicemail PIN or Call Services PIN (not self-service).
You do not have an email address on file and cannot use self-service reset.
You have a duplicate email conflict between accounts.
You are locked out after multiple failed login attempts.