What if callers hear the wrong greeting after hours from CommPortal?

What You Are Experiencing
Callers reaching your voicemail outside of business hours are hearing your standard greeting instead of an after-hours greeting, or your after-hours greeting is playing at the wrong time.

Most Likely Cause
The after-hours greeting option has not been enabled in CommPortal, the recording is missing, or business hours have not been configured on your account.

How to Fix This
Step 1: Enable the After-Hours Greeting

1. Log in to https://phone.wowforbusiness.com.
2. Click Message Settings, then Voicemail Greeting.
3. Select your default greeting from the dropdown (this is the greeting callers hear during business hours).
4. Click more options to expand additional settings.
5. Check the box next to Use different greeting outside business hours.
6. Click record or edit next to that option to record your after-hours message.
7. Click Apply to save.

Step 2: Configure Your Business Hours
CommPortal uses your business hours setting to determine when to play the after-hours greeting. Business hours are not configurable through the web portal. They must be set by dialing into your voicemail mailbox from your phone.

1. From your desk phone, dial into your voicemail.
2. Navigate to the greetings or preferences section of the voicemail menu.
3. Follow the prompts to set your business hours schedule.

TIP: If you are going to be away for an extended period, use the Extended Absence greeting instead. Go to Voicemail Greeting, select Extended Absence from the dropdown, record your message, and optionally check 'Allow callers to leave a message' to keep or disable message-taking while you are out.

If the after-hours greeting is recorded by not playing:

1. Confirm the Use different greeting outside business hours checkbox is checked and Apply was clicked.
2. Confirm business hours are set via the voicemail phone menu.
3. Verify the recording exists (greetings with a recording show an asterisk next to the name).

Contact us if:
You cannot access your voicemail mailbox by phone to set business hours.
Business hours are set correctly but the wrong greeting still plays.
You need to configure after-hours greetings for a group or hunt group line.