How can I update my voicemail greeting if it's wrong or outdated in CommPortal?

What You Are Experiencing
Callers are hearing an old greeting, a system-generated greeting with your phone number instead of your name, or a greeting that belongs to someone who no longer works at your company.

Most Likely Cause
The wrong greeting type is selected in CommPortal, the personal greeting was never recorded, or a previously recorded greeting was not updated after a change.

How to Fix This
Step 1: Open Voicemail Greeting Settings

1. Log in to https://phone.wowforbusiness.com.
2. Click Message Settings.
3. Click Voicemail Greeting to expand that section.

Step 2: Select or Record the Correct Greeting
Use the dropdown to choose which greeting callers hear. The options are:

• System: A generic automated greeting with no identifying information.
• System with Number: Automated greeting that reads your phone number aloud.
• System with Name: Automated greeting using your recorded name.
• Personal: A greeting you record or upload yourself. Greetings that already have a recording show an asterisk (*) next to the name.
• Extended Absence: Used when you will be unavailable for an extended period. See Article 7 for this scenario.

1. Select Personal from the dropdown.
2. If no recording exists yet, click record to open the Greeting Recorder.
3. To re-record an existing greeting, click edit.
4. Click Apply to save your selection.

Step 3: Record Your Greeting When the Greeting Recorder opens:

1. Click the red record button to start.
2. Speak your greeting clearly into your microphone.
3. Click stop when finished.
4. Click play to review the recording.
5. If you are satisfied, click Save. If not, record again. Each new recording overwrites the previous one.
6. Back on the Voicemail Greeting screen, click Apply to activate it.

TIP: You can also upload a pre-recorded audio file instead of recording through the browser. Use the Upload Greeting option in the Greeting Recorder for .wav or .mp3 files.

If the greeting is saved but callers still hear the old one:
After saving a new greeting, allow a few minutes for the change to propagate. If the old greeting persists after 10 minutes:

1. Log back in to CommPortal and confirm the correct greeting type is still selected in the dropdown.
2. Confirm you clicked Apply after selecting the greeting, not just Save in the recorder.
3. If the issue continues, contact WOW! Business Support.

Contact us if:
The Greeting Recorder does not open or you cannot hear your recording.
The greeting saves correctly but callers consistently hear a different greeting.
You want to change the greeting for a shared line or group mailbox (admin action required).