How can I update my 911 emergency address in CommPortal?

When To Do This

• Your business has moved to a new address.
• You are working from a temporary or alternate location.
• Your suite, floor, or office number has changed within the same building.
• You have never verified the address on file and want to confirm it is correct.

How to Fix This
Step 1: Access the Emergency Location Setting

1. Log in to https://phone.wowforbusiness.com.
2. Click View Account Settings at the bottom right of the screen.
3. Under Personal Details, click Set Emergency Location.

Step 2: Update Your Address

1. Address Line 1: Enter your street address.
2. Address Line 2: Enter your specific location within the building. This field is critical for multi-tenant buildings. Use abbreviations to maximize the 60-character limit.
   Address Line 2 examples:
   

• Suite: STE 400
• Floor and suite: FL 4 STE 400
• Building and office: BLD A FL 2 OFC NW CRNR

3. Update City, State, and Zip Code.
4. Click Update Address once. Do not click it multiple times as updates may take a few moments to process.
5. Confirm the address shown in the confirmation screen matches what you entered.

WARNING: Click Update Address only once. Multiple clicks can cause duplicate or conflicting address records.
Allow a few minutes for the update to take effect before testing.

Contact us if:
The Update Address button is grayed out or unavailable.
You receive an error when trying to save the address.
You need to update emergency addresses for multiple lines across your business group.
You want to confirm the address update was accepted by 911 services.