There are four important parts to having the correct WOW! Whole-Home WiFi setup: This Whole-Home self-installation video also provides helpful tips.
eero App Connection to eero Devices:
Make sure you have downloaded the eero app from either the Apple App Store or GooglePlay. You'll need to create an account, enable Bluetooth and connect to the eero devices within the app.
eero Connection to Modem:
One end of the ethernet cable should be connected an Ethernet port onyour modem and the other end should be connected to the eeroPro or eero base (depending on which eero equipment version you have).
Power Connection to Modem:
One end of the power cord should be inserted into a wall outlet and the other end should be connected to the modem. Note: Once connected to power your modem may reboot.
Power Connection to eeroPro, Base and Beacon:
One end of the power cord should be inserted into a wall outlet and the other end should be connected to the modem. Some eero devices plug directly into an outlet.
Optional: Internet Connection to Modem & Computer:
You may also opt to connect a computer directly to your eero device. One end of the ethernet cable should be connected to one of the Ethernet ports of your eero Pro or Base and the other end should be connected to an Ethernet of your computer. 1.2 Gig speeds may require a direct ethernet connection (and supported equipment) to ensure maximum internet speed. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of up to 900Mbps.
After making all correct connections your modem will reboot and connect ot the network. When all lights on the modem are solid and no longer flashing, your modem is connected. If the lights on your modem are not solid after 10 minutes, our cable outlet might not be working. If so, try another cable outlet in your home.
WOW! also provides tools to test the quality of your connection within the Online Account Manager. Login here and navigate to the Equipment page to perform a service quality check. The test will indicate if any problems are detected and provide prompts for resolving those issues.
If you cannot resolve an WiFi or internet connection problems, please contact us for additional support.