If your modem is not working and you need to restart the modem, turn off your computer, then unplug the power cord from the back of the modem, and plug the power cord back into the modem.
If the lights do not go off when unplugging the modem, your modem has a battery back up, you will need to press the reset button on the back of the modem for 5 seconds. Do not hold the "Reset" button for longer than 5 seconds as it can drop wireless settings.
The lights will slowly come back on when they appear to be operating normally (approximately 2-3 minutes), turn your computer back on and retest the Internet connection.
If you are still experiencing problems with the Internet or need additional assistance please contact us.
To learn more WiFi tips, watch this video.