Great choice on using your own modem! Once the WOW! technician has completed the outside work to connect your home to WOW!, contact our Customer Service team here. We will need your modem’s MAC address to get it activated on our network so that you can begin surfing the internet in no time!
Please note that WOW! only supports modems that use DOCSIS 3.0 or 3.1 technology, as they are the most up-to-date. While these modems work with many WOW! Internet speeds, customer-owned modems might not reach the maximum speeds we offer. Older modems using DOCSIS 2.0 technology are no longer supported by WOW!. For optimal performance and to ensure compatibility with WOW! Internet, please use the following guidelines here.