Can I use my own modem with Self-Installation?
Yes, you can.
Great choice on using your own modem! Once the WOW! technician has completed the outside work to connect your home to WOW!, You will then need to Activate Your New Modem
Follow these simple steps:
First you’ll need the last 4 digits of your WOW! account number, and a device connected to your modem.
- Navigate to wowway.com/selfinstall. A. Click the Activate Service button. B. Fill in the online form with the last four digits of your account number, your last name, and your service zip code. Accept the terms and conditions and click Submit.
- After submitting the form, a message will display indicating your account is being verified.
- Once your account is verified, a message will display indicating that your services are being activated.
- Next, a message confirming a successful connection will appear and your modem will then reboot automatically. Please wait until all the lights on the modem are solid and no longer flashing before attempting to access the Internet
If you are experiencing issues please, contact us.
We will need your modem’s MAC address to get it activated on our network so that you can begin surfing the internet in no time!
*Please note: WOW! only supports modems that use DOCSIS 3.0 or 3.1 technology, as they are the most up-to-date. While these modems work with many WOW! Internet speeds, customer-owned modems might not reach the maximum speeds we offer. Older modems using DOCSIS 2.0 technology are no longer supported by WOW!. For optimal performance and to ensure compatibility with WOW! Internet, please use the following guidelines here.