Yes, you can use your own modem with most WOW! services; for the best performance of your subscribed Internet speed and modems which are compatible with WOW! Internet, click here. For WOW! ULTRA customers, the modem is included in the ULTRA Gateway and a customer-owned modem cannot be used with this service.
Should you choose to use your own modem, you will need to contact WOW! Customer Service and provide us with the MAC address of your modem in order to activate it on our network.
Please note that WOW! will only support modems that are DOCSIS 3.0 or 3.1 compliant as they incorporate up-to-date technology.
A DOCSIS 3.0 or 3.1 cable modem can be used for some WOW! Internet speeds, but customer-owned modems may not be capable of getting our full Internet speeds. DOCSIS 2.0 versions are considered to be End of Life modems on the WOW! network. For WOW! ULTRA customers, the modem is included in the ULTRA Gateway and a customer-owned modem cannot be used with this service. 1.2 Gig speeds may require an additional modem and/or direct ethernet connection to ensure maximum internet speed.
To view customer-owned modem guidelines, click here.