Can I use my own modem?
Yes, you can. Once the WOW! technician has completed the outside work to connect your home to WOW!, you will then need to activate your modem by following these simple steps. A how-to can also be found here.
Connect Your Modem
- Connect your modem by referring to your modem manufacturer's instructions.
- Connect one end of the coaxial cable to the back of your modem and the other end to an available cable outlet in your home. These connections can simply be hand-tightened.
- Allow the modem to fully boot and connect, usually indicated when all lights are solid.
- Connect a device to your modem via an ethernet cable
Activate Your Modem
- Navigate to wowway.com/selfinstall, click the Activate Service button and fill in the online form (last six digits of your account number, your last name, your service zip code, accept the terms and conditions and click Submit)
- After submitting the form, a message will display indicating your account is being verified.
- Once your account is verified, a message will display indicating that your services are being activated.
- Next, a message confirming a successful connection will appear and your modem will then reboot automatically.
Please wait until all the lights on the modem are solid and no longer flashing before attempting to access the Internet
If you are experiencing issues please contact our Customer Service team here. We will need your modem’s MAC address to get it activated on our network so that you can begin surfing the internet in no time!
To view customer-owned modem guidelines, click here.