alabama

Orange Plug

all-WOW-markets-unitedstates-map

Orange profile pic

Orange Cloud

Wow Fiber Internet logo

States-Illustration-Michigan@1x

States-Illustration-Ohio

Orange TV+Remote

south-carolina

Plan Details-1.svg

Download/Upload

Download/Upload Filled Orange

michigan

all-WOW-markets-United-States

Plan Details-2.svg

Green Modem

Grey Check Box

unlimitedorange

florida

YouTube TV logo (PNG)

tennessee

State-Illustration-Indiana@1x

BBLexample

State-Illustration-Illinois@1x 0

Ripped Contract Grey

Download/Upload Orange Icon

georgia

States-Illustration-Florida@1x

Grey Infinity

Tools Green

All-States-Blue@1x

Commonly used with Visa reward cards promos

Visa Icon

Plan Details.svg

Green Check Mark

Grey Modem

PLAN DETAILS (GRAY)

User Blue Icon

orange fill equipment

Orange TV

Orange Devices

Yellow Checkmark

Internet 2 Gig

FIBER 3 gig Offer Terms

No extra equipment needed

Fiber 1 Gig 

Fiber Internet 1 Gig: Serviceability Modal

Learn More - Internet 100Mbps Fiber

Fiber 3 Gig + YouTube TV 

Download speeds up to 2 Gig

Upload speeds up to __20 Mbps__

Upload speeds up to 20 Mbps

Learn More - Internet 5Gig FIber 

Upload speeds up to __50 Mbps__

Upload speeds up to 50 Mbps

Internet 1.2 Gig: Buy Now

__Upload and download speeds up to 500 Mbps__

15+ simultaneous activities to play and work on your terms, without limits

Internet 2 Gig (Price Lock)

Internet 2 Gig 

FIBER 100Mbps Offer Terms

No data caps

Internet 1 Gig + YouTube TV 

Fiber 1 Gig + YouTube TV 

Working from home, small businesses run from home, large families with heavy usage

Simultaneous streaming, frictionless livestreaming

Internet 2 Gig: Buy Now 

A couple of devices

Download speeds up to __600 Mbps__

Download speeds up to 600 Mbps

Download speeds up to 200 Mbps

FIBER Internet 1 Gig | View Offer Terms BUTTON

Fiber 5 Gig + YouTube TV 

Download speeds up to __1.2 Gig__

Download speeds up to 1.2 Gig

Scroll, stream and play like there's no tomorrow.

FREE unlimited data

Active, mid-sized families with moderate usage, working from home

Internet 1 Gig Symmetrical + YouTube TV 

Learn More - Internet 1Gig

Or use your own

WiFi Modem included

Internet | See All Topics >

Internet 2 Gig + YouTube TV

Internet 300 (mid-michigan) [promotional]

Internet 300 Mbps

Easy set-up on any smart TV or device

Keep the whole family entertained with the best sports, news, and entertainment on TV.

Unlimited Entertainment

Our fastest speed, plus 100+ channels of live sports, news, and entertainment

Unlimited Access

Everything live TV should be

Do everything at once, plus 100+ channels of live sports, news, and entertainment

Do it all, at once, any time of day, without limits, including serious gaming and HD video streaming

Exceptional service

Perfect for a connected family, plus 100+ channels of live sports, news, and entertainment

Anytime connectivity, plus 100+ channels of live sports, news, and entertainment

Best for larger households, heavy online activity, simultaneous usage on many devices, smart homes, 4K video streaming and serious gaming

Extreme speed

Best for HD video streams,  smart homes, video calls, casual gaming, individuals working from home, households of 4+

Best for HD video streams, smart homes, video calls, casual gaming, individuals working from home, households of 4+


Active Households

Best for heavy online usage, HD and 4K video streaming, smart homes, video calling, online gaming, larger families, multiple individuals working from home

Exceptional connectivity

Symmetrical upload/download speeds are best for larger households with heavy online activity, simultaneous usage on many devices, smart-homes, 4K video streaming, serious gaming.

Internet 2 Gig Powers the super-connected lifestyle. Multi-player gaming, simultaneous 8K video streaming, frictionless livestreaming, super-fast downloads and large file uploads

Unlimited access

Best for surfing, shopping, streaming, social media, casual gaming, smaller families or individuals

Upgraded connectivity

Internet 1.2 Gig

Internet 1 Gig Symmetrical (Price Lock)

Internet 1 Gig Symmetrical 

What if my WOW! Internet isn't working with ULTRA? 

Good for web browsing, email, social media, or remote learning

Value connectivity

Internet 50

Internet 200

Internet 100

HSD_TV+ Internet 1.2 Gig

Fiber 500 

Fiber 5 Gig 

Fiber 3 Gig 

Fiber 100 

How do I block content and manage my WOW! Original TV Parental Controls on my digital receiver?

How can I reset my Personal Identification Number (PIN) for Pay-Per-View or OnDemand?

Where can I go to get more YouTube TV help?

How do I pair my WOW! tv+ set top box & remote and also control my tv and my set top box with the remote?

General Settings allow you to set up some features of the Digital Cable receiver according to your preferences.

What Are the General Settings on the WOW! Scientific Atlanta/Cisco Digital Cable receivers for my WOW! Original TV service?

Can I pause TV in one room and resume it from where I left off in another room with the WOW tv+ Cloud DVR and ULTRA TV Whole-Home DVR?

What is Pay-Per-View and how does it work?

Closed Captioning Assistance is provided for the Hearing Impaired Community with all WOW! video services.


How do I manage Closed Captioning on my WOW! TV service?

How does the ULTRA TV Whole-Home DVR work and where can I find a user guide?

The programming guide for live channels can be viewed in three different formats. 


How can I use the WOW! tv+ channel guide?

Where can I find a user guide for my ULTRA TV service, equipment and remote?

The programming guide can be used in two ways:


How can I use the ULTRA TV programming guide?

No. Your WOW! tv+ box will only work within the home address that you provided when signing up for WOW! Services.


Can I take my WOW! tv+ box out of my home and use it somewhere else?

How do I know how much space is remaining for recorded content on the WOW tv+ Cloud DVR, ULTRA TV Whole-Home DVR or WOW!'s Original TV DVR?

How do I use the Voice search with the WOW! tv+ remote?

What if the WiFi connection is not strong enough for the WOW! tv+ box?

A CableCARD is a device that consumers who own digital cable-ready TVs or other digital cable-ready devices can receive from WOW! that allows for the descrambling of digital programming. The card is inserted into the digital cable-ready TV and allows the descrambling of the signal. The card works in place of a traditional set top box, but features like WOW! OnDemand and the On-Screen Program guide are not available with a Cable Card. You can lease as many CableCARDs as you need.

What is a CableCARD and how can I use it with my WOW! Original TV service?

For online instructions [click here](https://assets.ctfassets.net/8kj4n9zmpxu3/5wEZoStFYqbtOmOWjkEBAl/2deacb12ba86b3781f6e589dafd7431f/ultra-south-ref-guide-equipment.pdf:target=_blank).


How do I hook up my Digital Adapter?

If I have a WOW! Original TV HD receiver already, can I trade it in for an HD-DVR?

Do Parental Controls carry over to the WOW! Original TV DVR recordings?

WOW! tv+ OnDemand includes Adult content.  Access to content options is controlled with the __Parental Controls PIN code__ and and rental is controlled with the __OnDemand Purchase PIN code__.


How do I access Adult OnDemand content with WOW! tv+?

What is the Google Play Store used for and how do I access it?

How do I request a channel not currently carried by WOW!?

With YouTube TV there are no cable boxes or complicated installations, so you can set up and start watching in minutes. To get started, all you need is high-speed internet and the app on a supported device ([click here](https://support.google.com/youtubetv/answer/7452153?sjid=7329806093408035142-NA:target=_blank) for a list of devices) or watch on your computer at [YouTube TV](https://tv.youtube.com/:target=_blank). 

How can I watch YouTube TV?

How much does WOW! OnDemand programming cost?

If the “Recorded Programs” list on my WOW! Original TV DVR isn't working, what should I do?

WOW!'s original DVR services records programming for playback at a later time, pause programming, view programs at the same time, view Instant Replay of live programming and record future programming


How does WOW!'s Original TV DVR work and where can I find a user guide?

What type of equipment will I receive with WOW! tv+?

Can I connect my TV to the wall, or is WOW! Equipment required?

What is WOW! OnDemand and how does it work?

Can I recover a recording that was erased from the WOW tv+ Cloud DVR, ULTRA TV Whole-Home DVR or WOW!'s Original TV DVR?

How do I cancel a Pay-Per-View I ordered?

You can use your Parental Controls to block Pay-Per-View in the same manner that you would block regularly scheduled programming (by channel number, rating, or time of day).  However, to prevent Pay-Per-View or OnDemand purchases from being made, you can set up a purchase pin code. This will require a pin code to authorize any purchases. 


How do I prevent purchases from being made on Video On Demand or Pay Per View transactional content?

The WOW! tv+ Parental Controls filter and block content that is within the WOW! tv+ app. 
Through the Parental Control settings you can block content by ratings on all channels. For example, if you want to block all R-rated content, simply set your Parental Controls in the Settings area and any channel that is currently airing R-rated content will not be accessible without using the Parental Control PIN code to access.  As an additional layer of security -  without any additional setup, the Parental Controls PIN is automatically required to enter the Adult section and view the list of content options. 


How do I block content and manage my WOW! tv+ Parental Controls?

Background-yellow-2

yellow-bckgrnd help center mobile

left

Help Center Main

Back Button | Help Center

Phone | See All Topics >

Account & Billing | See All Topics >

How do I view my channels for YouTube TV, WOW! tv+, ULTRA TV and WOW! Original TV?

Most Popular

Below

TV & Streaming Apps Help

Help Center | TV & Streaming Apps