What happens during a self-installation for an existing customer?

There are two key steps for self-installation as an existing customer:

1 – Kit Shipping & Delivery: If you upgrade services that require replacement equipment or add services that require additional equipment, we'll ship you a self-installation kit with everything you'll need. You will receive an email with the tracking number once the kit has been shipped so that you can track it along the way.

2 - Self-Installation: The Self-Installation Kit will include easy and comprehensive instructions, equipment you lease from WOW! and cords/cables to connect. You’ll follow the instructions provided to set up your WOW! services inside your home. The self-installation process is quick and easy, but if you need additional support, you can always chat with us or call us at 1-866-496-9669. If necessary, we can arrange for a WOW! technician to perform your installation (charges may apply).