What happens during a self-installation for an existing customer?

There are three key steps for self-installation as a existing customer:

1. Kit Shipping & Delivery: If you upgrade services that require replacement equipment or add services that require additional equipment, we'll ship you a self-installation kit with everything you'll need. You will receive an email with the tracking number once the kit has been shipped so that you can track it along the way.

2. Self-Installation: The Self-Installation Kit will include easy and comprehensive instructions, equipment you lease from WOW! and cords/cables to connect. You’ll follow the instructions provided to set up your WOW! services inside your home.

The self-installation process is quick and easy. If you need additional support, you can always chat with us or call us at 1-866-496-9669. If necessary, we can arrange for a WOW! technician to perform your installation (charges may apply).