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How can I reduce/improve my Jitter level?

Network jitter is like the inconsistency in the rhythm of a beat when listening to music online - it means the data packets traveling across the internet sometimes take slightly different amounts of time to reach their destination, causing hiccups, lag or disruptions in things like video calls, online games, or live streaming, where smooth, continuous delivery is important; essentially, it's a small, irregular delay in the flow of information, making the experience less smooth and potentially frustrating for the user.

Jitter should be as low as possible and consistent, ideally less than 30ms for stable connections.

Connect Directly: If using Wi-Fi, try switching to a wired connection via Ethernet, as this can significantly reduce ping by providing a more stable connection.

Get Closer to WiFi Devices: When using Wi-Fi, move closer to the router or add more WiFi devices to improve the signal strength you’re tapping into. You could also try switching to a different Wi-Fi channel or upgrading to a dual-band router.

Reduce Congestion: Reduce the number of devices using your internet or do high-bandwidth activities when there’s less activity in your home. Speed can be impacted by several users, lots of devices, heavy gaming, streaming TV, video calls and large files

Choose a Closer Gaming Server: When you’re playing a video game and it allows you to select a server, choose one closer to your home. The further the server is from your home, the higher the ping, the poorer the gaming experience.

Upgrade Your Speed: Your type of internet use or level of activity in your home may need a higher speed. Contact us to upgrade your speed.

Need Help Improving Your Performance?  

Learn how Jitter affects streaming:

Upgrade to a higher speed to keep pace with your usage

Optimize your WiFi if you’re testing on a WiFi-connected device

Contact an agent for support

Contact an agent to upgrade your speed