WOW! was an official broadband provider in the FCC’s Affordable Connectivity Program (ACP), a federal government subsidy that reduced qualifying customer Internet costs.
However, WOW! has stopped accepting new applications and enrollments for the Affordable Connectivity Program after close of business February 7, 2024 9:00 PM ET in response to an announcement from the FCC. The FCC has projected that the allotted funding will run out in April 2024 (this date is an estimate and may change) if Congress does not provide additional funding. As a result, the FCC has begun taking steps to wind down the ACP.
In 2021, Congress established the Affordable Connectivity Program (ACP) in the Bipartisan Infrastructure Law, appropriating $14.2 billion. The FCC has projected that the allotted funding will run out in April 2024 if Congress does not provide additional funding (this date is an estimate and may change). As a result, the FCC has begun taking steps to wind down the ACP.
Households who have applied, been approved, and are receiving the monthly internet discount before close of business February 7, 2024 at 9:00 PM ET will continue to receive their ACP benefit until ACP funds run out, as long as the household remains enrolled in the program. After the ACP funds run out (projected in April 2024), households participating in the ACP will no longer receive the ACP discounts. Please note that this date is an estimate and may change.
Starting late January 2024 and during the ACP wind-down period, ACP households enrolled in WOW! services will receive notices from WOW!. The notices will tell households:
After you stop receiving ACP benefits you will have the option to: • make no change to your WOW! service • change your WOW! service • discontinue your WOW! Service
Consumers must be approved and enrolled in the ACP with WOW! by close of business at 9:00 PM ET on February 7 to receive the ACP benefit.
If you qualified for the ACP but you did not sign up with WOW! before close of business on February 7, 2024 at 9:00 PM ET you can no longer enroll in the ACP.
No, the Affordable Connectivity Program provides a monthly discount on broadband service of up to $30 per eligible household. WOW! will receive the funds directly from the Affordable Connectivity Program and apply the applicable credit to services for eligible participants.
Affordable Connectivity Program customers may file complaints about enrollment or program support with the FCC at 1-888-225-5322 (phone); 1-844-432-2275 (video phone); or on their website.