Family Guy, Sports Fan, Person of Faith
WOW! is made up of a team of business people who have tremendous depth of industry knowledge and operating expertise. However, it’s our desire to serve customers better and in the manner that they deserve that differentiates us from our competitors, and makes WOW! such a rewarding place to be.
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Prior to joining WOW!, Steven served as the Senior Vice President and Chief Financial Officer for Millennium Digital Media, the nation’s 19th largest cable operator. In this role, Steven was responsible for all of the company’s accounting, finance, and treasury related functions. During his tenure at Millennium, Steven also served as Senior Vice President of Finance and Vice President/Controller. Prior to Millennium, Steven was with Arthur Andersen where the majority of his time was focused on serving clients in the telecommunications industry.
Steven received his undergraduate degree in Economics and holds a Master’s of Accounting Science from the University of Illinois - Urbana Champaign. Steven is also a Certified Public Accountant.
Mom, Karaoke Fan, Optimist
As a consumer, I know how great it feels when I’ve made a purchase or received a service that absolutely exceeded my expectations. At WOW!, we aspire to delight our customers the way we ourselves would love to be delighted. It’s really that simple, and it feels even better when you’re on the giving end. That’s WOW!
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Cathy brings over 15 years of experience in consumer marketing and brand management to WOW!. Prior to joining the company, she was Vice President of Consumer Offerings for AT&T Broadband with oversight for the company's product, pricing, and branding strategies across video, voice, and data services. Cathy got her start in the cable industry in 1997 when she joined TCI as Director of Marketing and spearheaded the introduction of Digital Cable. After TCI's acquisition by AT&T, Cathy managed the brand transition effort and successfully launched the company's cable and telephony bundle. Over the years, her branding and competitive advertising work has garnered several CTAM Mark Awards.
Cathy began her career in brand management at The Quaker Oats Company, where she worked on a variety of products ranging from Instant Quaker Oatmeal to Rice-A-Roni. She has also worked in the retail industry with Duty Free Shoppers in San Francisco and Guam, where she developed private label brand strategies before transitioning into a merchandising role. Cathy holds a degree in Business Economics from Brown University.
Family Man, Dog Lover, Teammate
Chief Financial Officer
The WOW! culture is special. Everyone is absolutely committed to the objective of providing excellent customer service and living up to our core values of Respect, Integrity, Accountability and Servanthood. WOW! truly is a unique place where living those values, for both our customers and employees, is not the exception but the rule.
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Rich joined the WOW! team in January 2013 as Chief Financial Officer and brings almost 20 years experience in various financial, operational and business development leadership positions in the telecommunications industry to WOW!.
Prior to joining WOW!, Rich served as the Executive Vice President & Chief Financial Officer at ITC^DeltaCom where he was responsible for all finance, accounting and treasury related functions. Prior to ITC^DeltaCom, Rich was the Chief Financial Officer at ICG Communications and served in various financial and operating leadership positions with AT&T and Teleport Communications Group. Rich began his career with Arthur Andersen, received his undergraduate degree from the University of Nebraska and is a Certified Public Accountant.
Father, Marine, Visionary
Chief Technology Officer
Like no other team I have seen before, the WOW! team understands what it takes to deliver the type of experience our customers and employees want and deserve. From bottom to top, every employee prides themselves on serving others- internally and externally, with respect and integrity. That's WOW!
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Cash joined the WOW! team in January 2008 as Chief Technology Officer. Cash brings many years of diverse engineering, operational, and business development experiences in the cable and telecommunications industry. Prior to joining WOW!, Cash served in a number of leadership positions at Nortel, BigBand Networks, ADC Telecommunications, Antec, and Cox Communications.
In his role as Chief Technical Officer at WOW!, Cash is responsible for the company's overall Network Engineering and Operations, including the engineering, architecture, and integration of WOW!’s digital video, high speed data, and telephone services.
Cash received his undergraduate degree from Lindenwood University and is an active member in several cable industry organizations.
Inquisitive Guy, Problem Solver, Participant
The ‘fuel’ that drives WOW! is its culture - a culture that is characterized by courage, teamwork and a singular focus on ‘delighting’ the customer. Being a part of such an organization gives meaning to the phrase ‘the whole is greater than the sum of the parts’.
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As General Counsel and Secretary for WOW!, Craig is responsible for all legal and regulatory affairs. Craig has provided legal services to the cable industry throughout the nation for almost twenty years. His services range from franchise relationships to local, state (public utility commission), and federal (FCC) regulatory compliance. His professional background also includes extensive experience in mergers and acquisitions, commercial transactions, and securities law.
Prior to joining WOW!, Craig served for over ten years as the Chief Operating Officer of a law firm with over 100 attorneys. His responsibilities there included strategic planning, financial budgeting, reporting and analysis, marketing of legal services, recruitment of attorneys and staff, and all aspects of human resources.
Craig received his B.A. from Amherst College, where he graduated cum laude, and M.Sc. from Trinity College, Dublin, and a J.D. from the University of Notre Dame, where he was an editor of the Notre Dame Law Review.
Husband, Father, Sports Fan
Senior Vice President, Business Services
Working at WOW! is a unique experience, our team’s passion and commitment are catalyst for culture of innovation. At WOW!, we strive to create customer experiences that simplify and enrich lives. Our employees sincerely care about our customers and each other.
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Mike joined the WOW! team in May 2013. Mike brings over 20 years experience in various service, sales , operational and business development leadership positions in the telecommunications industry to WOW!.
Prior to joining WOW!, Mike served as the Vice President of Service Delivery at EarthLink where he was responsible for all aspects of Service Delivery and led an organization of 500+ employees supporting customer provisioning, order entry through service activation and customer billing. Prior EarthLink, Mike was the Senior Vice President of Customer Operations at Deltacom and served in various service, order activation and leadership positions with Open Range Communications and ICG Communications.
Mike began his career with AT&T and received his undergraduate degree from the University of Nebraska.
Adventurer, Jeep Enthusiast, Aqua Centric
Senior Vice President, Field Operations
The WOW! team is comprised of passionate individuals that are excited about working together to serve customers with great respect and integrity. We operate with a singular focus that ensures you are delighted when you use our service or interact with one of our team members.
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Mark brings to WOW! a diverse background of leadership experience in the cable and telecommunications industry. Over the course of his 19-year career, he has served in a number of operational capacities including vice president, regional system manager, general manager, corporate marketing director, regional marketing manager and regional sales manager. Prior to joining WOW!, Mark worked for Avalon Cable Television, Cable Michigan, Bresnan Communications and Harron Cable Television. He attended Wayne State University.
Proud Dad, Grateful Son, Golf Enthusiast
Vice President, Customer Care
Relationships at WOW! are very important, both with our customers and our employees. I think the key to building long lasting relationships with others is reciprocity – we are helped because we help others. We try to profit from our mistakes as opposed to merely recover. WOW! is also a high–initiative workplace. Initiative falls into the category of “hard to define but you know it when you see it”. There is a “buzz” of energy at WOW! that strives to consistently exceed expectations and continue to build upon our past successes and disappointments while embracing new opportunities.
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Mike joined WOW! in March 2013 as Vice President, Customer Care. In this capacity, Mike is responsible for the customer care division.
Mike brings with him over 30 years of leadership experience in various industries including airline, energy, healthcare and telecommunication, ranging from Fortune 100 companies to startups. Mike’s career includes senior leadership positions in customer care and operations.
Mike holds a Bachelor of Business Administration focusing on management from Boise State University. His leadership has contributed to multiple customer service awards with different companies. Those awards include JD Powers and ACSI (American Customer Satisfaction Index). Mike has served on a number of non-profit boards of directors and earned the Bronze Leadership Award from Junior Achievement of Southern Colorado.