THE WOW! STORY
WOW! is proud to serve a number of communities in the Midwest and Southeast. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana, and have since added the services that our customers need. Today we offer digital cable, HDTV, DVRs, high-speed Internet, and local and long-distance phone service. In 2012, WOW! acquired Knology, Inc. and began serving customers in Tennessee, Alabama, Georgia, South Carolina, Florida, Kansas, South Dakota, Minnesota and Iowa. We continue to listen to our customers and have plans to offer more exciting services in the future.
WOW! is privately owned by Avista Capital Partners. With corporate offices in Denver, WOW! has assembled a diverse and experienced management team. This team and all WOW! employees share a passion for doing things right and delighting our customers with friendly, quality service and affordable prices. Together, we are focused on building a culture at WOW! that is founded on five core values. These values are at the heart of what drives us to do our best for all of our customers.
Our philosophy is simple. We deliver an employee and customer experience that lives up to our name in all of our dealings, no matter how great or small. Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values:
- Courage: Act on your beliefs with pure intention in spite of your fears.
- Respect: Treat others as you wish to be treated.
- Integrity: Choose to do what’s right.
- Accountability: Own your part of any situation and work towards a solution.
- Servanthood: Embrace the attitude and honor of serving others rather than being served.
If we were a person, we'd likely be described as honest, sincere and likeable. We are fun-loving. We like who we are. We love what we do. And we appreciate the people we serve.
We're a company of people who derive genuine satisfaction from taking care of each other, and our customers. Which means doing things a little differently than most telecom companies. Like treating people as members of the human race, for starters. Fostering positive customer experiences at all transaction points. And taking a more personalized approach to serving our customers.
This personalized approach includes providing solutions that are thoughtful and affordable. Delivering service that is not just responsive and satisfactory, but utterly personable. Honoring your time, and our word. Being totally accountable for our actions. Giving you reason to believe in us.
Not what you'd expect from a cable company, is it? Welcome to WOW!.