WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

  • Roberta Williams Riverview, Michigan
    We've been with WOW! Internet-Cable-Phone since 2007 or 2008 not sure which, and in a little w
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  • Carol Brown Trenton, Michigan
    OK WOW! PEEPS...Here's my latest and I couldn't be happier. KUDO's to "Jim
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  • Barbara Zacheretti Ferndale, Michigan
    a couple of months ago I could not bring up my T.V. menu. I called for service and got a great Tech
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  • Kelly Markworth North Royalton, Ohio
    A residence on our street scheduled a disconnection of their WOW! service and unfortunately, our re
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  • Richard Wilson Evansville, Indiana
    About three months ago my high-speed Internet was so slow it was essentially not working...
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  • Katy Leclair Naperville, Illinois
    After several experiences with other providers for both home and business service, I can say...
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  • Tona Pearson Columbus, Ohio
    Alex installed all new lines in our new home for our service transfer. He was polite and...
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  • Scott Struzik Warren, Michigan
    Back in 2007 I was having issues with my Internet connection. The problem was...
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  • David Szwed Mt. Prospect, Illinois
    Cable was jacked. Holiday weekend. Wasn't thinking I'd be back in service before next...
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  • Maryjo Woodburn Westerville, Ohio
    Calling customer service lines is usually such a painful, frustrating experience- but never with...
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  • Michael Pinegar Lawrence, Kansas
    First I noticed I was missing some HD channels. Called, got my channels back and then...
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  • Gretchen Church Georgetown, Tennessee
    From the moment I made the call to WOW! to set it up after being so frustrated with a...
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  • Ron Bordas Shelby Township, Michigan
    Had a great service experience. The man was polite very capable and helpful to my wife...
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  • Vincent Burns Hammond, Indiana
    Had a really impressive customer service experience with Steven and Michael. When I...
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  • Ryan Keinath Webberville, Michigan
    Had Frontier Internet for years highest they offered was 6Mbps. Changed to WOW! 30Mbps...
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  • Lavonna Infusino Glendale Hts, Illinois
    Here's our WOW! moment: We decided to move electronic equipment around in our entertainment...
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  • John And Judy Seefurth Streamwood, Illinois
    HOORAY FOR BRIAN G!!!!! HE'S A SUPER TECHNICIAN AND SHOULD BE COMMENDED...
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  • Nancy Alley Columbus, Ohio
    Huge thanks to the professional and courteous gentleman who helped me get my...
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  • Paul Candela Clinton Township, Michigan
    I accidently cut the WOW! cable going to my house last Saturday night. The kids came...
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  • Bill Rufer Mount Prospect, Illinois
    I am moving to a town that is not serviced by WOW!. I struggles with whether I should...
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  • Timothy Sagle Lewis Center, Ohio
    I am very pleased with my bundled WOW! services, especially the way it was handled by...
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  • A. Prusinski Westland, Michigan
    I am writing regarding Chris of Home Networking at WOW!. Since installation of wireless inte
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  • Clarissa Diaz Warren, Michigan
    I am writing to share with you the EXCELLENT customer service displayed by one of your...
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  • Amy Bills Lincoln Park, Michigan
    I am writing to tell you about my experience with Miranda and a billing issue that I had. I was...
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  • Sameer Jindal Columbus, Ohio
    I called into WOW! and was greeted with a fresh and friendly attitude by Kendra in...
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  • Sarah Aziz Middleburg Heights, Ohio
    I called WOW! with an issue I was having and was lucky enough to talk to a Customer...
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  • Lisa Gerteis Shaker Heights, Ohio
    I contacted WOW! this morning with a variety of questions. I spoke with Kenny. He patiently...
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  • Edward Z Troy, Michigan
    I had a tech out to my house today. This guy was great. He checked everything and...
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  • Patricia Hiller Canton, Michigan
    I had your tech Clayton here this morning and he was excellent. I feel he went above and...
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  • Ted Evancho Strongsville, Ohio
    I have been a customer for 16 years. I recently called to make changes to my account and...
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  • Homer Hill Columbus, Ohio
    I have been a customer for about 11 years. When I got my first computer it...
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  • Karen Jones Columbus, Ohio
    I have been a WOW! customer in Columbus, Ohio since the day they arrived. Whenever I have...
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  • Sarah K Cleveland, Ohio
    I have been a WOW! customer since July of 2005, and I have to say I have been nothing...
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  • Charlotte F Columbus, Ohio
    I have been a WOW! customer since you pretty much came into my area. I have had some...
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  • Angie H Royal Oak, Michigan
    I have been experiencing slower than normal internet services recently, along with some outages at
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  • Alex Winkler Pewamo, Michigan
    I have been working with Christina! She is absolutely been amazing and has went over and...
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  • Darrell Peterson Northville, Michigan
    I have had WOW! cable and internet since 2003 and have had the usual problems but have always been...
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  • Jeffrey Klein Streamwood, Illinois
    I have had WOW! for many years and continue to be amazed with its level of customer service. Whenever...
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  • Patty Nicpon Arlington Hts., Illinois
    I have to tell you that your service has always been your strongest part of your company. Marc and Dave...
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  • Larry Carpenter Huntsville, Alabama
    I have WOW! service installed on 3-6-15. My service is in an older neighborhood with lots...
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  • Dave Peterson Calumet City, Illinois
    I hope this gets to Frank's supervisor. About six o'clock Saturday evening (April 28), Frank helped me...
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  • Linda Gaiownik Warren, Michigan
    I just got off of the phone with Craig. I was pleasantly surprised to get a real person to...
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  • Matt Boone Mount Prospect, Illinois
    I just moved to Chicago, IL from VA where I had Comcast cable/internet because it was the...
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  • Paul Brown Lincoln Park, Michigan
    I just want to compliment Jason at the Colorado call center. I had HD installed today and...
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  • Lorraine C Taylor, Michigan
    I just want to say WOW! is the best. No matter what I call about I always get the most...
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  • Jessica Gates Royal Oak, Michigan
    I just wanted to give some kudos to Joel who installed my WOW! cable and internet. I had the...
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  • Maria Wery Arlington Heights, Illinois
    I just wanted to send a quick email to praise one of your employees. Today someone...
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  • Angie P Cal City, Illinois
    I just wanted you to know how pleased I was with the service I received from your tech, Ivan.
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  • Paul Clark Lawrence, Kansas
    I keep getting mail from AT&T U-Verse claiming that they are faster than my cable Internet...
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  • Winifred G Clinton Township, Michigan
    I recently bought a new HDTV and was advised to update the cable box to a HD model. I called...
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