Understanding Your Internet Data Usage
In an effort to continue to deliver the experience you’ve come to expect from WOW!, we have introduced data usage plans to residential customers in Chicago, Augusta, Knoxville, Panama City, and Southeast Michigan markets. Rest assured, whether it’s working, learning, streaming, or gaming, the average WOW! customer will consume far less data than their plan allows and only a small percentage will ever be impacted by overage fees.
You’ve probably heard about data usage plans from other Internet providers. WOW! is committed to going above and beyond industry norms. While most providers offer 1,200 GB of data/month, some WOW! plans offer up to 3,000 GB/month! Unless you’re using servers or file-sharing applications that consume extreme amounts of data, it’s highly unlikely that you’ll go over your data allowance.
TRACK YOUR DATA
Transparent Tracking Every Month
Chicago customers can easily track data usage at login.wowway.com/services. If you'd like to discuss options with our team or upgrade your Internet plan, give us a call at 1-866-991-3586.
MEASURE YOUR DATA
However you use your Internet, we've got you covered.
Your data allowance is based on your Internet speed tier, outlined in the table below.
| Internet Package | Speed | Data Allowance |
|---|---|---|
| Internet 50 | 50Mbps | 1,024 GB |
| Internet 100 | 100Mbps | 1,536 GB |
| Internet 110 | 110Mbps | 1,536 GB |
| Internet 200 | 200Mbps | 1,536 GB |
| Internet 300 | 300Mbps | 1,536 GB |
| Internet 500 | 500Mbps | 2,560 GB |
| Internet 600 | 600Mbps | 2,560 GB |
| Internet 1000 | 1,000Mbps | 3,072 GB |
Frequently Asked Questions
What is data?
Think of it this way - data powers the Internet. The amount of data you use depends on what you use the Internet for. Our comprehensive data usage dashboard at login.wowway.com/services has examples of how much data-specific actions like streaming a high-definition movie or checking your email use. Rest assured, WOW! is providing you with more than enough data for your everyday needs - even with more people working and learning from home. The vast majority of WOW! customers will not experience overage fees. You can surf, stream, and download without worry.
How do I know how much data I use?
The vast majority of WOW! customers will not experience overage fees. We do recommend visiting login.wowway.com/services to view your comprehensive data usage dashboard and examples of how much data-specific actions like streaming a high-definition movie or checking your email use.
What happens if I use more data than my plan includes?
We are committed to keeping you informed of your data usage. You can visit login.wowway.com/services any time to view your comprehensive data usage dashboard. You’ll also receive email and text notifications when you reach 75%, 90%, 95%, and 100% of your data plan. Go over your allowance? No problem. As needed, increments of 50GB for $10 will be applied for the remainder of the current calendar month. Total charges will not exceed $50 per billing statement no matter how much data you use. Want to adjust your Internet plan? It’s easy! You can upgrade your plan by calling our team at 1-866-991-3586.
How much data can I use each month?
Your monthly data usage plan is based on your Internet service. Depending on which plan you’ve chosen, you have up to 3,000GB of data per month at your disposal. That’s enough to video conference for thousands of hours, binge-watch hundreds of hours of your favorite show, or play thousands of hours of online video games.
Do other Internet providers have data plans?
Yes. Data plans have become an industry standard to ensure all customers have a consistent and reliable network experience. However, WOW! has committed to going above and beyond industry norms. While most providers offer 1,200GB of data/month, some WOW! plans offer up to 3,000GB/month! Further, most providers charge a maximum of $100/month for data overages. WOW! charges a maximum of $50/month for overages - no matter how much data you use.
Why are you limiting my data?
Data plans have become an industry standard to ensure all customers have a consistent and reliable experience. The average WOW! customer uses far less data than their plan includes.
Why are you starting data plans when more people work/school from home?
We understand that more people rely on their home network for work, school, and entertainment than ever before. That’s why we want to ensure that all customers have a consistent and reliable experience. The average WOW! customer uses far less data than their plan includes. WOW! continues to have your whole household covered for work, school, and play - just like we always have.
When does my data reset?
Your data will reset on the first day of the month.
