Moving soon?
It's easy to take WOW! to your new home.
It's easy to stay connected to the things you love.
Call
Give WOW! a call to tell us when & where you’re moving. Choose self-installation, or a professional technician can do the work for you.
Pack
Pack your WOW! equipment and take it with you.
Relax
Whether you choose self or professional installation, we've made it easy to connect WOW! services to your new home. Learn About Installation ↓
Installation is a breeze
Self Installation
A technician will perform the required work outside your home to connect your WOW! services. Once the job is done, they will leave a door tag. You don’t need to be home but you’ll need to leave your gate unlocked, secure your pets and provide unobstructed access to the cable box attached to your house.
Ready to plan your move?
Give us a call and we'll help you move your service and schedule your installation.
Moving FAQs
- How do I transfer my WOW! service to a new home?
It's easy to stay connected with the things you love! Following these 4 simple steps to bring WOW! with you when you move:
- Check to see if WOW! services are available in your area here.
- Give WOW! a call to tell us when & where you're moving. (877-MOVE-WOW) We'll help you set up installation (tech-assisted self-installation or a full professional technician visit) and update your services to match your new home needs.
- Pack your WOW! equipment and take it with you.
- Activate your services and install your equipment on the day of your choosing. We'll help ensure you're ready on day 1!
- When should I notify WOW! before I move?
Please contact WOW! as early in your move process as you can so we can ensure your move is as smooth as possible.
Before arranging for your services to be moved to your new home we'll need to confirm that WOW! services are available in your new area. We'll also schedule a technician-assisted self-installation or professional technician visit so you're up and running on the day you move in. If you opt to update your services (a higher internet speed, more WiFi coverage, additional mobile or tv+ services) we'll make sure that all the right equipment is in your hands that day too.
But if you're moving day changes, don't worry - we can adjust your installation date too!
- How will moving affect my services or billing?
When you move we'll adjust your service address, which will result in changes to mandated taxes and fees. You can also opt to update your service needs to suit your new household's need:
- Increase your Internet speed to all of your devices. The speed they're begging for, up to 1.2G!
- Add Whole-Home WiFi to bring super-fast, reliable Internet to every room in your house
- Add WOW! Mobile and get a discount on mobile services when you have WOW! internet
- Add WOW! tv+ for one easy-to-use experience for TV, movies, music, on-demand, streaming apps
- How long does it take to transfer service to a new house?
The time it takes to transfer WOW! service to a new house depends on your situation and where you’re moving, but generally it takes about four days. A WOW! representative can share a more detailed timeline with you when you discuss your upcoming move.