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What is a WOW! Moment?
A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.
I wanted to let you know that your customer service rep, Kendra provided excellent customer service skills. I had already called about my phone issue, but I called concerning my 80 year old neighbor - also a WOW! customer. Kendra had someone come out that very day and called back later to be sure the problem had been solved. What a great example of customer service Kendra is!