WOW! Affordable Connectivity Program

Get an Internet Credit of up to $30/mo.

With the ACP, Internet 100 may be available to you FOR FREE*!

WOW! is an official broadband provider in the FCC’s Affordable Connectivity Program, a federal government subsidy that reduces customer Internet costs. This program can be applied toward our most popular high-speed WOW! Internet plans for both new and existing WOW! customers.

*ACP Internet 100 Plan at $0/mo price after application of government-provided benefit and remains throughout qualification and participation in ACP. Includes free self-installation and Modem Rental Fee, with unlimited data.

The Affordable Connectivity Program (“ACP”) is a government program operated by the Federal Communications Commission available to eligible residential, serviceable, low-income households that reduces a customer’s broadband service bill up to $30/mo per eligible household. Eligible households include households with an income at or below 200% of the federal poverty guidelines; or participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline; are approved to receive benefits under the free and reduced-price school lunch or breakfast program; or have received a Federal Pell Grant during the current award year. Customer is responsible for charges in excess of the benefit. Benefit is non-transferable. One benefit per household. Customer can change ACP provider or services at any time. Upon conclusion of ACP or when a household is no longer eligible, benefit will be removed and services will be subject to WOW!’s regular rates, terms and conditions. Standard pricing and offers are subject to change. Eligibility and other ACP terms apply. Services subject to WOW! use policies, network management practices and terms. See WOW!’s complete terms and conditions at wowway.com/terms-and-conditions or call WOW! for further information regarding services, offers and ACP eligibility and enrollment. ACP subsidy available on all WOW! Internet Plans up to Internet 1000. After 12 months, base rate will adjust to current regular rate for Internet 200 and above.

How do I sign up for no-cost or reduced-cost Internet service?

 

1. Apply for the subsidy.

 

Visit the National Verifier to confirm that you qualify for no-cost or reduced-cost Internet, and apply for government funding. If you are not eligible for this program, we invite you to review WOW!'s Internet deals and special offers here.

 

2. Call us to get started

Once your application is approved and you have received your confirmation number, contact WOW! at 888-815-1718 to add the Affordable Connectivity Program (ACP) to your new or existing WOW! Internet plan. If you’re not currently a WOW! customer, we can help you choose the best Internet plan for your needs and schedule your installation. Note that customers must live at a WOW! serviceable address to receive our high-speed Internet plans.

 

Do I qualify for broadband discounts?

To qualify for Internet assistance, at least one member of your household must meet one or more eligibility requirements:

Current participation in certain federal assistance programs.

If you receive certain federal benefits, you qualify for the Affordable Connectivity Program. Some of those programs include SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline Assistance.
 

Approved for Free and Reduced-Price Lunch (FRPL) and/or the School Breakfast Program (SBP).

If your children qualify for FRPL or SBP, or if they attend a school where all students qualify under the Community Eligibility Provision, then your household qualifies for the Affordable Connectivity Program.
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Received a Federal Pell Grant in the current award year.

If a family member has been awarded a Federal Pell Grant college scholarship, then your household qualifies for the FCC's Internet discount.

 

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Frequently Asked Questions

 

How do I get FREE Internet?
ACP eligible households may qualify to receive WOW!’s ACP Internet 100 at no cost. This special $0 price includes free self-installation and no modem rental fees with unlimited data. The price remains $0 as long as customers continue as qualified participants in ACP.

 

Do I receive the funds directly each month?
No, the Affordable Connectivity Program provides a monthly discount on broadband service of up to $30 per eligible household. WOW! will receive the funds directly from the Affordable Connectivity Program and apply the applicable credit to services for eligible participants.

 

Can I apply for the Affordable Connectivity Program if I have a past due balance with the provider?
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.

 

Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?
Yes, the benefit is available to eligible new, prior, and existing customers of participating providers.

 

Can my roommate and I each get a monthly discount?
The Affordable Connectivity Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.

 

What is Lifeline and how do I qualify?
Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?").

 

If I already receive Lifeline benefits will I automatically be signed up for the Affordable Connectivity Program?
No. You must opt-in with WOW! and choose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.

 

Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?
Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and the Affordable Connectivity Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Affordable Connectivity Program.

 

Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
A household may enroll in the Affordable Connectivity Program if its school participates in the Community Eligibility Provision or the household separately applied for and has been approved for benefits in the free and reduced-price school lunch program or school breakfast program. If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision - such as through COVID-19 waivers extending the Seamless Summer Option (SSO) or Summer Food Service Program (SFSP) - then the household would not be eligible through the free and reduced-price school lunch program or school breakfast program by virtue of an extension of the SSO or SFSP.

 

I live in a multi-unit dwelling (for example, an apartment building) and we pay the property manager/landlord a monthly fee for our internet. Can I get the Affordable Connectivity Program benefit?
Yes. If you qualify for the Affordable Connectivity Program, talk to your property manager/landlord and ask that they work with their internet service provider to learn more about the benefits that might be available to you and other eligible residents.

 

What if I have a complaint?
ACP customers may file complaints about enrollment or program support with the FCC at 1-888-225-5322 (phone); 1-844-432-2275 (video phone); or on their website.

 

Still have questions? Contact us for further assistance.