Availability

Limited time offer, subject to change. Available to qualifying new residential, serviceable customers in select markets. Other terms and restrictions apply.

Service Terms and Policies

All services are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, privacy, copyright and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). The current Terms are available for your review online by simply clicking here. By establishing an account, installing, activating or using the service, or otherwise indicating your agreement to the Terms or intention to use the service, you agree to be bound by the Terms.

Pricing

Offer expires April 4, 2023. Limited time offer available to new residential, serviceable customers in select markets. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($3 per month). Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end 12 to 24 months depending on service and following service activation, unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage based or separately billed charges). Pricing and offer subject to change.

HBO MAX™ offer

Purchase of HSD 500 required to get HBO MAX included for 6 months or HSD 1 Gig or higher to get HBO MAX included for 12 months. Does not include access to HBO linear service. After promotional term ends, HBO MAX will go to the regular subscription rate (currently $14.99/mo). Access HBO MAX through HBO MAX app on compatible devices (sold separately) or on HBOMAX.com using a compatible browser. Downgrading to a lower speed will forfeit the promotion and subscribers will be required to pay the regular subscription rate (currently $14.99/mo) or cancel the subscription to HBO MAX. HBO MAX is used under license. Offers and services, along with rates, equipment pricing, data allowances and charges, taxes, fees and other charges, subject to change.

Visa® Prepaid Reward Card Offer

Offer expires April 4, 2023. Limited time offer available to new residential, serviceable customers in select markets. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($3 per month). Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end 12 to 24 months depending on service and following service activation, unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage based or separately billed charges). Pricing and offer subject to change.

Whole-Home WiFi Add-on Pricing

Offer available for speeds up to 1 Gig with an eero WiFi Access point. Fiber Internet package includes use of one Fiber Terminal and one access point. Additional WiFi access points may be needed to achieve extended home coverage and can be rented from WOW! for $5/mo each. Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. Speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports (e.g., a wired connection to a 1Gbps Ethernet port can support speeds up to 940Mbps), type of connection (wired vs. wireless) and other factors outside of WOW!’s control. Internet use and speeds are also subject to WOW!’s acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. WiFi connection speeds may vary from wired connection speeds and are subject to limits of WiFi network protocols and the location, number and capability of the devices on the network. All WOW! WiFi equipment must be immediately returned to WOW! if WOW! service is disconnected for any reason.

eero Secure and Plus

eero Secure and eero Plus service is available through WOW! to Whole-Home WiFi customers. The product is provided by a third party not affiliated with WOW! and is subject to its own terms, conditions and policies. WOW! is not responsible for your access to or use of such third-party products and services, their content, features, pricing, equipment requirements, terms and policies, or any other aspect of the third-party product or service. WOW!’s provision of links or other direct access to such a third-party service provider does not imply affiliation with the provider, even if the product or service is billed to you by WOW! on behalf of the third party.

Home Phone Add-on Pricing

WOW! Home Phone service provides one line of service for $10 per month. WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. Home Phone is sold with 100 Minutes of long distance for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached. 

Robocall Blocking

The Robocall Blocking feature automatically blocks calls that are deemed fraudulent, solicitous or SPAM, before they reach your Home Phone or Home Phone Plus services. If you do not want Robocall Blocking enabled with your service, please call us and we will be happy to assist you. For more information on Robocall Blocking, go to support here, and enter "Robocall" in the search bar.

Discounts

Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end after the promotion period, which is 12 months following service activation unless otherwise stated in the offer. Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change without notice.

Money-Back Guarantee

Money-back guarantee subject to additional terms & conditions. See WOW!’s complete terms and conditions at wowway.com/terms-and-conditions or call WOW! for further information regarding services and offers. All rights reserved. ©2023 WideOpenWest Finance, LLC.

Taxes & Fees Limitations

Prices exclude taxes, fees, and other charges (e.g., equipment, installation, service call, usage-based or separately billed charges, and cost recovery fees like the Sports Surcharge and Broadcast TV Fee). Offers and services, along with rates, equipment pricing, taxes, fees and other charges, which are subject to change during and after any promotion period.

AutoPay and Paperless Billing

Offer requires that you enroll in AutoPay and paperless billing. Failure to enroll in AutoPay will increase your monthly rate by $5. Failure to enroll in paperless billing (so that you receive paper statements) will result in a $3 per month Paper Statement Fee, but you may sign up for Paperless Statements within 3 months of installation after enrollment to not incur this fee. Fees are subject to change without notice.

Installation of Services

If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge.

In order to provide Service, WOW! must install in and upon the Customer premises certain equipment (the “Equipment”), which varies by service level, service type, and service location, Equipment requirements and pricing are subject to change. Equipment may include, but is not limited to, cabling and related splitters, cable modems, Optical Network Terminals (ONTs)/Fiber Terminals (collectively known as “Fiber Terminals”) and access points provided by WOW!, wireless devices, and other cable-related apparatus and Software provided by WOW! (excluding equipment purchased or owned by Customer). In some service areas, WOW! provides fiber-based Internet service (fiber Internet), which requires certain specialized equipment from WOW!. One WOW! Fiber Terminal must be installed by WOW! in your home to receive fiber Internet services. WOW!’s advertised fiber Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. After the Fiber Terminal point, the location, number, capabilities, and limitations of WiFi equipment,  connected Customer provided equipment and other factors will determine the maximum speed to a device.

Modem Requirement

Modem available from WOW! for lease at $14.00 per month. Regular rate of $14.00 per month after promotional term ends, or customer may provide their own modem.  Modem lease on 1.2 Gig included at no cost with a continuously maintained subscription to the available 1.2 Gig speed package, unless there is a service or service package change, at which time then current pricing and package offers apply. Services, service packages, pricing and terms may change. Equipment must be immediately returned to WOW! by customer if WOW! Internet service is disconnected for any reason. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. 

Internet Speed Limitations

Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports, and other factors outside of WOW!’s control (e.g., when using a 1 Gig Ethernet port, actual speed to a single device will be up to 940 Mbps over a wired connection). WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. Internet use and speeds subject to WOW's! acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 500 Mbps, 1 Gig and 1.2 Gig not available in some areas. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi uses equipment that can support wireless and wired speeds that vary depending on the specific device type and other operating conditions. 1 Gig and 1.2 Gig speeds may require a direct Ethernet connection (and supported equipment) to support maximum Internet speed.

Phone Service Availability Limitation

Unless you provide backup battery power, WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW!, which will provide power to the WOW! modem for a limited period of time in the event of a power outage. Home Phone is sold with 100 minutes of long distance plan for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.

Other terms and restrictions apply. See WOW!’s terms and conditions or call WOW! for further information regarding services and offers. If you contact us and provide us with a phone number or email address, you agree that we may call, text or email you, which might include autodialed calls and texts, and/or pre-recorded or artificial voice messages.

Availability

Limited time offer, subject to change. Available to qualifying new residential, serviceable customers in select markets. Other terms and restrictions apply.

Service Terms and Policies

All services are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, privacy, copyright and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). The current Terms are available for your review online by simply clicking here. By establishing an account, installing, activating or using the service, or otherwise indicating your agreement to the Terms or intention to use the service, you agree to be bound by the Terms.

Pricing

Offer expires April 4, 2023. Limited time offer available to new residential, serviceable customers in select markets. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($3 per month). Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end 12 to 24 months depending on service and following service activation, unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage based or separately billed charges). Pricing and offer subject to change.

HBO MAX™ offer

Purchase of HSD 500 required to get HBO MAX included for 6 months or HSD 1 Gig or higher to get HBO MAX included for 12 months. Does not include access to HBO linear service. After promotional term ends, HBO MAX will go to the regular subscription rate (currently $14.99/mo). Access HBO MAX through HBO MAX app on compatible devices (sold separately) or on HBOMAX.com using a compatible browser. Downgrading to a lower speed will forfeit the promotion and subscribers will be required to pay the regular subscription rate (currently $14.99/mo) or cancel the subscription to HBO MAX. HBO MAX is used under license. Offers and services, along with rates, equipment pricing, data allowances and charges, taxes, fees and other charges, subject to change.

Visa® Prepaid Reward Card Offer

Offer expires April 4, 2023. Limited time offer available to new residential, serviceable customers in select markets. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($3 per month). Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end 12 to 24 months depending on service and following service activation, unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage based or separately billed charges). Pricing and offer subject to change.

Whole-Home WiFi Add-on Pricing

Offer available for speeds up to 1 Gig with an eero WiFi Access point. Fiber Internet package includes use of one Fiber Terminal and one access point. Additional WiFi access points may be needed to achieve extended home coverage and can be rented from WOW! for $5/mo each. Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. Speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports (e.g., a wired connection to a 1Gbps Ethernet port can support speeds up to 940Mbps), type of connection (wired vs. wireless) and other factors outside of WOW!’s control. Internet use and speeds are also subject to WOW!’s acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. WiFi connection speeds may vary from wired connection speeds and are subject to limits of WiFi network protocols and the location, number and capability of the devices on the network. All WOW! WiFi equipment must be immediately returned to WOW! if WOW! service is disconnected for any reason.

eero Secure and Plus

eero Secure and eero Plus service is available through WOW! to Whole-Home WiFi customers. The product is provided by a third party not affiliated with WOW! and is subject to its own terms, conditions and policies. WOW! is not responsible for your access to or use of such third-party products and services, their content, features, pricing, equipment requirements, terms and policies, or any other aspect of the third-party product or service. WOW!’s provision of links or other direct access to such a third-party service provider does not imply affiliation with the provider, even if the product or service is billed to you by WOW! on behalf of the third party.

Home Phone Add-on Pricing

WOW! Home Phone service provides one line of service for $10 per month. WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. Home Phone is sold with 100 Minutes of long distance for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached. 

Robocall Blocking

The Robocall Blocking feature automatically blocks calls that are deemed fraudulent, solicitous or SPAM, before they reach your Home Phone or Home Phone Plus services. If you do not want Robocall Blocking enabled with your service, please call us and we will be happy to assist you. For more information on Robocall Blocking, go to support here, and enter "Robocall" in the search bar.

Discounts

Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end after the promotion period, which is 12 months following service activation unless otherwise stated in the offer. Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change without notice.

Money-Back Guarantee

Money-back guarantee subject to additional terms & conditions. See WOW!’s complete terms and conditions at wowway.com/terms-and-conditions or call WOW! for further information regarding services and offers. All rights reserved. ©2023 WideOpenWest Finance, LLC.

Taxes & Fees Limitations

Prices exclude taxes, fees, and other charges (e.g., equipment, installation, service call, usage-based or separately billed charges, and cost recovery fees like the Sports Surcharge and Broadcast TV Fee). Offers and services, along with rates, equipment pricing, taxes, fees and other charges, which are subject to change during and after any promotion period.

AutoPay and Paperless Billing

Offer requires that you enroll in AutoPay and paperless billing. Failure to enroll in AutoPay will increase your monthly rate by $5. Failure to enroll in paperless billing (so that you receive paper statements) will result in a $3 per month Paper Statement Fee, but you may sign up for Paperless Statements within 3 months of installation after enrollment to not incur this fee. Fees are subject to change without notice.

Installation of Services

If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge.

In order to provide Service, WOW! must install in and upon the Customer premises certain equipment (the “Equipment”), which varies by service level, service type, and service location, Equipment requirements and pricing are subject to change. Equipment may include, but is not limited to, cabling and related splitters, cable modems, Optical Network Terminals (ONTs)/Fiber Terminals (collectively known as “Fiber Terminals”) and access points provided by WOW!, wireless devices, and other cable-related apparatus and Software provided by WOW! (excluding equipment purchased or owned by Customer). In some service areas, WOW! provides fiber-based Internet service (fiber Internet), which requires certain specialized equipment from WOW!. One WOW! Fiber Terminal must be installed by WOW! in your home to receive fiber Internet services. WOW!’s advertised fiber Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. After the Fiber Terminal point, the location, number, capabilities, and limitations of WiFi equipment,  connected Customer provided equipment and other factors will determine the maximum speed to a device.

Modem Requirement

Modem available from WOW! for lease at $14.00 per month. Regular rate of $14.00 per month after promotional term ends, or customer may provide their own modem.  Modem lease on 1.2 Gig included at no cost with a continuously maintained subscription to the available 1.2 Gig speed package, unless there is a service or service package change, at which time then current pricing and package offers apply. Services, service packages, pricing and terms may change. Equipment must be immediately returned to WOW! by customer if WOW! Internet service is disconnected for any reason. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. 

Internet Speed Limitations

Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports, and other factors outside of WOW!’s control (e.g., when using a 1 Gig Ethernet port, actual speed to a single device will be up to 940 Mbps over a wired connection). WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. Internet use and speeds subject to WOW's! acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 500 Mbps, 1 Gig and 1.2 Gig not available in some areas. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi uses equipment that can support wireless and wired speeds that vary depending on the specific device type and other operating conditions. 1 Gig and 1.2 Gig speeds may require a direct Ethernet connection (and supported equipment) to support maximum Internet speed.

Streaming TV

DIRECTV STREAMSM, YouTube TV, and HBO MAX service providers are not affiliated with WOW!. Streaming TV services include a programming subscription provided by streaming TV partner(s) of customer’s choice. Streaming TV service is compatible with a Smart TV, DIRECTV STREAM Device (sold separately) or a customer-supplied streaming digital media player device. Streaming TV services require a separate subscription and agreement to streaming service terms, requirements, policies and pricing, which are subject to change by the streaming TV service provider. WOW! is not responsible for streaming TV services or their contents. See wowway.com/streaming-tv for details. WOW! is not responsible for streaming services or their contents, pricing or features. See streaming service provider website for complete and current features, pricing, terms and conditions. Minimum 3G connection is required for viewing HBO MAX on mobile devices. ©2023 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC.

Phone Service Availability Limitation

Unless you provide backup battery power, WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW!, which will provide power to the WOW! modem for a limited period of time in the event of a power outage. Home Phone is sold with 100 minutes of long distance plan for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.

Other terms and restrictions apply. See WOW!’s terms and conditions or call WOW! for further information regarding services and offers. If you contact us and provide us with a phone number or email address, you agree that we may call, text or email you, which might include autodialed calls and texts, and/or pre-recorded or artificial voice messages.

Availability

Limited time offer, subject to change. Available to qualifying new residential, serviceable customers in select markets. Other terms and restrictions apply.

Service Terms and Policies

All services are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, privacy, copyright and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). The current Terms are available for your review online by simply clicking here. By establishing an account, installing, activating or using the service, or otherwise indicating your agreement to the Terms or intention to use the service, you agree to be bound by the Terms.

Pricing

Offer expires April 4, 2023. Limited time offer available to new residential, serviceable customers in select markets. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($3 per month). Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end 12 to 24 months depending on service and following service activation, unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage based or separately billed charges). Pricing and offer subject to change.

Streaming TV Device

Streaming device is provided by WOW! with qualifying Internet 100 subscription. In order to receive streaming device, customers must sign up for Internet 100 service and maintain Internet 100 service or higher at time of fulfillment. Customers must be installed by April 10, 2023. Limit one per household while supplies last. 

DIRECTV STREAMSM, YouTube TV, and HBO MAX service providers are not affiliated with WOW!. Streaming TV services include a programming subscription provided by streaming TV partner(s) of customer’s choice. Streaming TV service is compatible with a Smart TV, DIRECTV STREAM Device (sold separately) or a customer-supplied streaming digital media player device. Streaming TV services require a separate subscription and agreement to streaming service terms, requirements, policies and pricing, which are subject to change by the streaming TV service provider. WOW! is not responsible for streaming TV services or their contents. See wowway.com/streaming-tv for details. WOW! is not responsible for streaming services or their contents, pricing or features. See streaming service provider website for complete and current features, pricing, terms and conditions. ©2023 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC.

Whole-Home WiFi Add-on Pricing

Offer available for speeds up to 1 Gig with an eero WiFi Access point. Fiber Internet package includes use of one Fiber Terminal and one access point. Additional WiFi access points may be needed to achieve extended home coverage and can be rented from WOW! for $5/mo each. Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. Speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports (e.g., a wired connection to a 1Gbps Ethernet port can support speeds up to 940Mbps), type of connection (wired vs. wireless) and other factors outside of WOW!’s control. Internet use and speeds are also subject to WOW!’s acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. WiFi connection speeds may vary from wired connection speeds and are subject to limits of WiFi network protocols and the location, number and capability of the devices on the network. All WOW! WiFi equipment must be immediately returned to WOW! if WOW! service is disconnected for any reason.

eero Secure and Plus

eero Secure and eero Plus service is available through WOW! to Whole-Home WiFi customers. The product is provided by a third party not affiliated with WOW! and is subject to its own terms, conditions and policies. WOW! is not responsible for your access to or use of such third-party products and services, their content, features, pricing, equipment requirements, terms and policies, or any other aspect of the third-party product or service. WOW!’s provision of links or other direct access to such a third-party service provider does not imply affiliation with the provider, even if the product or service is billed to you by WOW! on behalf of the third party.

Home Phone Add-on Pricing

WOW! Home Phone service provides one line of service for $10 per month. WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. Home Phone is sold with 100 Minutes of long distance for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached. 

Robocall Blocking

The Robocall Blocking feature automatically blocks calls that are deemed fraudulent, solicitous or SPAM, before they reach your Home Phone or Home Phone Plus services. If you do not want Robocall Blocking enabled with your service, please call us and we will be happy to assist you. For more information on Robocall Blocking, go to support here, and enter "Robocall" in the search bar.

Discounts

Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end after the promotion period, which is 12 months following service activation unless otherwise stated in the offer. Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change without notice.

Money-Back Guarantee

Money-back guarantee subject to additional terms & conditions. See WOW!’s complete terms and conditions at wowway.com/terms-and-conditions or call WOW! for further information regarding services and offers. All rights reserved. ©2023 WideOpenWest Finance, LLC.

Taxes & Fees Limitations

Prices exclude taxes, fees, and other charges (e.g., equipment, installation, service call, usage-based or separately billed charges, and cost recovery fees like the Sports Surcharge and Broadcast TV Fee). Offers and services, along with rates, equipment pricing, taxes, fees and other charges, which are subject to change during and after any promotion period.

AutoPay and Paperless Billing

Offer requires that you enroll in AutoPay and paperless billing. Failure to enroll in AutoPay will increase your monthly rate by $5. Failure to enroll in paperless billing (so that you receive paper statements) will result in a $3 per month Paper Statement Fee, but you may sign up for Paperless Statements within 3 months of installation after enrollment to not incur this fee. Fees are subject to change without notice.

Installation of Services

If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge.

In order to provide Service, WOW! must install in and upon the Customer premises certain equipment (the “Equipment”), which varies by service level, service type, and service location, Equipment requirements and pricing are subject to change. Equipment may include, but is not limited to, cabling and related splitters, cable modems, Optical Network Terminals (ONTs)/Fiber Terminals (collectively known as “Fiber Terminals”) and access points provided by WOW!, wireless devices, and other cable-related apparatus and Software provided by WOW! (excluding equipment purchased or owned by Customer). In some service areas, WOW! provides fiber-based Internet service (fiber Internet), which requires certain specialized equipment from WOW!. One WOW! Fiber Terminal must be installed by WOW! in your home to receive fiber Internet services. WOW!’s advertised fiber Internet speeds reflect maximum wired speeds delivered to the Fiber Terminal at your location. After the Fiber Terminal point, the location, number, capabilities, and limitations of WiFi equipment,  connected Customer provided equipment and other factors will determine the maximum speed to a device.

Modem Requirement

Modem available from WOW! for lease at $14.00 per month. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. Modem lease on 1.2 Gig included at no cost with a continuously maintained subscription to an available 1.2 Gig speed package, unless there is a service or service package change, at which time then current pricing and package offers apply. Services, service packages, pricing, and terms may change. Equipment must be immediately returned to WOW! by customer if WOW! Internet service is disconnected for any reason. 

Internet Speed Limitations

Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices, technical limits of Ethernet ports, and other factors outside of WOW!’s control (e.g., when using a 1 Gig Ethernet port, actual speed to a single device will be up to 940 Mbps over a wired connection). WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. Internet use and speeds subject to WOW's! acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 500 Mbps, 1 Gig and 1.2 Gig not available in some areas. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi uses equipment that can support wireless and wired speeds that vary depending on the specific device type and other operating conditions. 1 Gig and 1.2 Gig speeds may require a direct Ethernet connection (and supported equipment) to support maximum Internet speed.

Phone Service Availability Limitation

Unless you provide backup battery power, WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW!, which will provide power to the WOW! modem for a limited period of time in the event of a power outage. Home Phone is sold with 100 minutes of long distance plan for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.

Other terms and restrictions apply. See WOW!’s terms and conditions or call WOW! for further information regarding services and offers. If you contact us and provide us with a phone number or email address, you agree that we may call, text or email you, which might include autodialed calls and texts, and/or pre-recorded or artificial voice messages.