We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your ...

We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called them. Three times. They kept saying it wasn't their box OR that they had no idea what I was talking about OR that they couldn't send a tech because we didn't have an account. In desperation, my husband suggested calling WOW because "maybe" the contractor was wrong. WOW immediately sent a technician who verified that the box belonged to your competitor. When I told him I had tried calling them 3 times already, he gave me a name for the person in charge of those boxes for your competitor. I was on the phone with your competitor and was being told that they "didn't know who I was asking for" when the doorbell rang again. It was your technician. He was holding an index card with the man's name and phone number. He'd done a little calling of his own and got me his direct telephone number. Can you wonder why I had to refrain myself from kissing his feet? Not only was my fruitless search to get the box fixed over, but the competitor was pleased to have the house owner monitoring the box and calling directly whenever there were issues. THANK YOU WOW!