My comment is about one of your service technicians. My wife and I wanted to get our remotes replaced as we they were not working properly. The service tech. showed up on time to replace the remotes. He then took it upon himself to check the wiring ...

My comment is about one of your service technicians. My wife and I wanted to get our remotes replaced as we they were not working properly. The service tech. showed up on time to replace the remotes. He then took it upon himself to check the wiring coming into our house and saw that we had not had any kind of service to our system for years. He fixed these issues, cleaned up the mess of wires left from previous cable companies, and even got up in our attic (in the middle of July) to check for problems up there. All of this without being asked. "WOW!"