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WHAT'S ON TV?

Stream on Your Own Device: WOW! tv+
is Outside the Box

Watch all your favorite WOW! tv+ content on any television in your home using your WOW! tv+ box and Amazon Fire TV Stick. No additional fees!

All the best programming, packaged to fit your needs.

WOW! tv+ is our premier viewing platform, with a wide range of content choices, flexible pricing and features you can’t live without. Use your WOW! tv+ box to record shows, pause live television, set parental controls and use Google voice assistant to find your latest guilty pleasure, fast. WOW! tv+ packages are tiered to suit a variety of household viewing habits and budgets.

Not sure whether you’re already a WOW! tv+ subscriber? Look on your bill under “Additional Services.” If you see “WOW! tv+ box Rental,” you are a tv+ subscriber. To view your current WOW! tv+ channel lineup, click here.

WATCH YOUR WAY

Features

USE YOUR OWN DEVICE

The Freedom to Take your TV Further

If you have a WOW! tv+ box at home, now you can watch WOW! tv+ programming from any TV — upstairs, downstairs, or across the hall. Simply download the WOW! app to your Amazon Fire TV Stick, plug it into the screen of your choice and stream away with no added fees.

To stream WOW! tv+ on your Amazon Fire TV Stick:

You must be a current a WOW! tv+ customer.
You must be subscribed to our Small, Medium, OR Large WOW! tv+ package.
You must have WOW! Internet service at your home.
You must have one or more WOW! tv+ leased set-top boxes.

There are differences in available features when using your Amazon Fire TV Stick instead of your WOW! tv+ box. To learn more, click here.

MOBILITY AND FLEXIBILITY

Enjoy the Benefits of WOW! tv+ on Your Own Device

Customers can utilize their own eligible devices, so there's no need for additional WOW! tv+ boxes. Enjoy fewer leasing fees and more savings.

Access a ton of great features you’ve grown to love, including an expanded library of HD OnDemand video, cloud DVR storage, and more.

Get Streaming: Step by Step

— STEP 1 —

Check to see that your streaming device is compatible with our WOW! tv+ application.

Currently supported devices:

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— STEP 2 —

Download the WOW! tv+ app from the Amazon Fire TV Stick app store.

Search “Watch WOW!” or “WOW!” to find it.
tvplus-app-download

— STEP 3 —

Open the app and log in with your WOW! credentials. The email address and password are the same as what you used to sign up for WOW! tv+ service.

If you've forgotten your password, start here.
If you still need help, please contact our Care team.

— STEP 4 —

That’s it! Start watching your favorite movies and shows!
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Information about the Amazon Fire TV Stick

The Amazon Fire TV Stick is the first compatible device with WOW! tv+. We're actively onboarding other providers, so stay tuned for more device options!

Any customer wanting to use their Amazon Fire TV Stick to watch WOW tv+ must own their own device, as WOW! does not provide or sell them. Fire TV Sticks are available at Amazon and other retailers. Some WOW! tv+ features will not be available with your Amazon Fire TV Stick, including the ability to rent videos OnDemand, access the Google Play Store, and use your WOW! tv+ Google Voice Assistant remote. To access these features, you must use your WOW! tv+ box.

While we are here to help make the installation process as smooth as possible, our ability to provide technical support may be limited as the Amazon Fire TV Stick is not WOW!-commissioned equipment. If you need further assistance with your Fire TV Stick, please reference your installation guide or contact Amazon support. Your use of the Amazon Fire TV Stick may require a separate subscription or account and may be subject to other terms of use, restrictions, conditions and policies. Amazon, Fire TV, and all related marks are trademarks of Amazon, Inc. or its affiliates, which are not affiliated with WOW!.

Do I need an Amazon account to use the Fire TV Stick and WOW! tv+?
Yes, in order to use the Amazon Fire Stick you will need to set up an account with Amazon.

Do my Amazon and WOW! email and passwords need to be the same?
No. Your Amazon and WOW! email and password can be different.

I can’t find my Amazon email and password. What do I do?
Please reach out to Amazon for assistance, as WOW! Is not able to troubleshoot Amazon associated emails or passwords.

How do I set up my Amazon Fire TV Stick?
Please refer to the Amazon support page for setting up your Amazon device.

I can’t find my Amazon email and password. What do I do?
Please reach out to Amazon for assistance, as WOW! is not able to troubleshoot Amazon associated emails or passwords.

How do I set up my Amazon Fire TV Stick?
Please refer to the Amazon support page for setting up your Amazon device.

How do I enter channel numbers with my Fire TV Stick to tune to a live channel?
Since the Amazon Fire TV Stick remote does not have a number pad, there is currently no way to enter a channel number to tune to a specific linear channel. You will need to use the WOW! tv+ TV Guide which can be found on the main menu area of the WOW! tv+ home screen.

I am not able to pair my Fire TV Stick remote. What do I do?
Please refer to Amazon’s support article on remote pairing.

Do the Fire TV Stick's parental control settings also control WOW! tv+ parental controls?
No, in order to manage parental controls with WOW! tv+ go to the WOW! tv+ settings area (gear icon in the top left of the WOW! Home screen), and select Parental Control Settings. This will allow you to set your parental controls for WOW! tv+ only.

Can I use my WOW! tv+ set top box remote on my Fire TV Stick?
No, only the Amazon Fire TV remote will work on the Fire TV Stick. Also, only the WOW! tv+ provided remote will work with your leased WOW! tv+ set top box.

Not all of my subscribed channels are appearing on the Fire TV Stick.
To ensure that you have the correct channels showing, check that your Amazon Fire TV Stick is connected to your WOW! Network. Then, refer to the online channel lineup for WOW! tv+ and verify against your WOW! tv+ on-screen guide. If you find that you are missing channels, please contact our support team.

A third-party application on my Fire TV Stick is not working as expected. What do I do?
Please visit the Amazon support page for assistance.

LOOKING FOR MORE?

Frequently Asked Questions

Do I need to have a WOW! tv+ leased set-top box, or can I just use my own device?
In order to have WOW! tv+ video service, you must lease at least one WOW! tv+ set-top box. The set-top box includes some unique features not available on your own devices, including the ability to rent videos OnDemand, access the Google Play Store, and use a Google Voice Assistant remote.

How many of my own devices can I register with WOW! tv+?
There are currently no restrictions on the number of devices that can be registered on WOW! tv+. There are, however, concurrent stream limitations. Depending upon the type of device being used, there may be up to a 3 device concurrent stream limitation.

Can I take my device out of my home to watch my WOW! tv+ service?
Yes, you can take your device out of your home to watch WOW! tv+. However, the out of home experience has limited content availability, as not all live channels or OnDemand titles will be available for viewing out of your home.

Do you sell streaming devices that I can purchase?
No, we do not. We do, however, lease WOW! tv+ set-top boxes that have a voice remote for searching your favorite content, a Google Play store to add third-party streaming apps and much more.

What happens if I lose my device and it’s logged in to my WOW! tv+ service?
We recommend immediately changing the password to your WOW! account, which will prevent any future logins under the old password. All WOW! tv+ devices will automatically log out of any associated accounts every 6 months. You can also contact our WOW! Care team and have any devices removed from your account.

Will my recordings from my WOW! tv+ box show on my streaming device?
Yes, they will! Your device will sync with your WOW! tv+ set-top box. This means that if you set a recording on your WOW! tv+ box, that recording will show on all of your streaming devices. It may take up to 1 hour for your devices to sync with your WOW! tv+ box.

Can I rent an OnDemand title on my streaming device?
The ability to rent OnDemand titles is only available on your leased WOW! tv+ boxes. Once you rent an OnDemand title on your WOW! tv+ box, that title will then show as available to watch on your device within 1 hour of your successful rental transaction.

Will I still be able to access and utilize Parental Controls when using my device?
Yes, parental controls will be available on the WOW! tv+ application on your device.

If I don't currently have WOW! tv+, how can I get started?
If you would like to purchase WOW! tv+, you must contact us and speak with one of our sales associates over the phone. Please note that a WOW! Internet connection is required to receive WOW! tv+.

What’s the difference between WOW! tv+ and Streaming TV?
WOW! tv+ is our in-house, best-in-class traditional video offering, which is available in 3 different package sizes (Small, Medium, and Large). Each package comes with a set of predefined channels, although certain add-on channels can be bundled.

Streaming TV, on the other hand, is administered through third-party partners and typically provides more tailored video solutions.

While customers that subscribe to one of our Streaming TV options can still use their device to watch all of their favorite streaming services — such as YouTube TV, Philo, Sling, FuboTV and more — you will not be able to watch WOW! tv+ content unless you have bundled WOW! tv+ with your WOW! Internet plan. If you’re interested in learning more about Streaming TV in your area, click here.

Stream on Your Own Device: WOW! tv+ is Outside the Box