Your Internet Service Provider in Chicagoland, Illinois

Availability

Limited time offer, subject to change. Available to qualifying new residential, serviceable customers in select markets. Other terms and restrictions apply.

Service Terms and Policies

All services are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, copyright and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). The current Terms are available for your review online by simply clicking on the Terms & Conditions section of the WOW! website. By establishing an account, installing, activating or using the service, or otherwise indicating your agreement to the Terms or intention to use the service, you agree to be bound by the Terms. 

Pricing

Offer expires February 1, 2022. Limited time offer available to new residential, serviceable customers. Offer requires enrollment in AutoPay and paperless billing. After 12 months, rate will adjust to the then-current regular rate for the speed chosen (currently $44.99/mo). Pricing and offer subject to change. Services provided by a third-party operator.

Monthly Data Usage Allowances

In some service areas, WOW! may offer usage-based Internet service packages, under which you will be charged additional fees once you consume a specified amount of data. WOW! may also offer Internet service packages that apply monthly data consumption thresholds. If you subscribe to an Internet service package with specified data limits and you exceed those limits, WOW! reserves the right to: (i) suspend, terminate or limit your service; (ii) require that you subscribe to a different service level or package that is more suitable to your data usage; and/or (iii) impose additional fees for use beyond the agreed-upon data usage limits.

Even if you subscribe to a plan without a specified data consumption limit, excessive or sustained bandwidth consumption may burden the network (in ways inconsistent with shared use of the network and services) and such usage may be limited or restricted by WOW!. The WOW! network for the provision of BIAS is designed for typical usage by a typical residential or small business computer user. Because we seek to provide the Service at a reasonable cost to the largest number of users, the use of our network is subject to certain general usage limitations. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole but reasonable judgment of WOW!) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede WOW!'s ability to deliver the Service to others and monitor the Services, backbone, network nodes, and/or other network services.

Whole-Home WiFi Add-on Pricing

The Whole-Home WiFi Package includes two eero WiFi devices. Depending upon home size and other factors, additional eero WiFi devices may be required at $5.99/mo each. Whole-Home WiFi requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. Whole-Home WiFi services may not work as described if compatibility requirements have not been met or equipment is not properly placed in the home to achieve complete coverage. All Whole-Home WiFi eero equipment must be returned by customer if WOW! Whole-Home WiFi service is disconnected for any reason.

eero Secure and Secure+

eero Secure and Secure+ service is available through WOW! to Whole-Home WiFi customers. The product is provided by a third party not affiliated with WOW! and is subject to its own terms, conditions and policies. WOW! is not responsible for your access to or use of such third-party products and services, their content, features, pricing, equipment requirements, terms and policies, or any other aspect of the third-party product or service. WOW!’s provision of links or other direct access to such a third-party service provider does not imply affiliation with the provider, even if the product or service is billed to you by WOW! on behalf of the third party.

Home Phone Add-on Pricing

WOW! Home Phone service provides one line of service for $9.99 per month. WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. Home Phone is sold with 100 Minutes of long distance for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached. 

Robocall Blocking

The Robocall Blocking feature automatically blocks calls that are deemed fraudulent, solicitous or SPAM, before they reach your Home Phone or Home Phone Plus services. If you do not want Robocall Blocking enabled with your service, please call us and we will be happy to assist you. For more information on Robocall Blocking, go to the support menu on our website, select Phone and enter "Robocall" in the search bar.

Discounts

Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change without notice.

Money-Back Guarantee

For eligibility and terms of money-back guarantee, view WOW! Terms and Conditions.

Taxes & Fees Limitations

Prices and price guarantees exclude taxes, fees and other charges (e.g., equipment, installation, service call, usage-based or separately billed charges, and cost recovery fees like the sports surcharge and broadcast TV fee). Offers and services, along with rates, equipment pricing, taxes, fees and other charges, subject to change. 

AutoPay and Paperless Billing

Offer requires that you enroll in AutoPay and paperless billing. Failure to enroll in AutoPay will increase your monthly rate by $5. Failure to enroll in paperless billing (so that you receive paper statements) will result in a $2 per month Paper Statement Fee, but you may sign up for Paperless Statements within 3 months of installation after enrollment to not incur this fee. Fees are subject to change without notice.

Self-Installation of Services

If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge. 

Modem Requirement

Modem available from WOW! for lease at $14.00 per month. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer owned modem.

Internet Speed Limitations

Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices and other factors outside of WOW!’s control. WiFi connection speeds are also subject to limitation of WiFi network protocols (currently up to roughly 650Mbps) and the capability of the device on the network. Internet use and speeds subject to WOW's! acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 1 Gig is not available in some areas. 

Streaming TV

If you use your WOW! Internet service to access video programming or other content (“Streaming TV”), you agree and understand that Streaming TV providers are third parties not affiliated with WOW!, and may require additional subscription and/or payments to access, and may be subject to their own terms, conditions and policies. You understand and agree that WOW! is not responsible for your access to or use of such third-party Streaming Services, including their subscription or payment requirements, their content, terms and policies, or any other aspect of the third party Streaming TV, or for the use, storage or disclosure of information that you provide to a such a third party. You assume all risks associated with such third party Streaming TV. 

Phone Service Availability Limitation

Unless you provide backup battery power, WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW!, which will provide power to the WOW! modem for a limited period of time in the event of a power outage. Home Phone is sold with 100 minutes of long distance plan for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.

Other terms and restrictions apply. See WOW!’s terms and conditions or call WOW! for further information regarding services and offers. If you contact us and provide us with a phone number or email address, you agree that we may call, text or email you, which might include autodialed calls and texts, and/or pre-recorded or artificial voice messages.