Determine if your Internet is provided by a separate modem or by the ULTRA gateway. If provided by a separate modem, refer to our Internet troubleshooting FAQs here. If provided by ULTRA Gateway and your WOW! cable is working but WOW! Internet is not, reset your Media Gateway by pressing and releasing the Reset button. A reset may take up to 10 minutes.
If none of your WOW! services are working there may be a cable outage in your area. Please contact us.