What if my ULTRA TV Media Player isn't working?

1. Check the coaxial connection from the wall to the Media Gateway to ensure all connections are tight.
2. Ensure that the Media Gateway is in a horizontal position.
3. Verify that the TV is on the correct input.
4. Try unplugging the Media Player from its power source and then plugging it back in. It may take up to 5 minutes for service to be restored.
5. Try unplugging the Media Gateway from its power source and then plugging it back in. It may take up to 10 minutes for service to be restored.

If these troubleshooting steps don't correct the problem, please contact us for further troubleshooting assistance.