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Troubleshoot if your Ultra TV media player isn't working. Get tips to resolve common issues and restore functionality quickly.

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Please follow these troubleshooting steps if your ULTRA TV Media Player is not working:


What if my ULTRA TV Media Player isn't working?

alabama

Orange Plug

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Orange profile pic

Orange Cloud

Wow Fiber Internet logo

YouTube TV Icon | Bundle Details

States-Illustration-Michigan@1x

States-Illustration-Ohio

Orange TV+Remote

south-carolina

Plan Details-1.svg

Download/Upload

Download/Upload Filled Orange

YouTube TV Logo 2024 (SVG)

michigan

all-WOW-markets-United-States

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SPP ICON

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Green Harddrive (2)

Grey Check Box

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florida

YouTube TV logo (PNG)

tennessee

State-Illustration-Indiana@1x

State-Illustration-Illinois@1x 0

Ripped Contract Grey

HOME PHONE ICON

Download/Upload Orange Icon

georgia

States-Illustration-Florida@1x

Grey Infinity

Tools Green

All-States-Blue@1x

Commonly used with Visa reward cards promos

Visa Icon

Plan Details.svg

Green Check Mark

Grey Modem

PLAN DETAILS (GRAY)

User Blue Icon

orange fill equipment

Speedometer fast (SVG)

Orange TV

Orange Devices

Yellow Checkmark

300 Mbps Internet

Internet 2 Gig

FIBER 3 gig Offer Terms

No extra equipment needed

200 Mbps Internet 

__$300 Visa<sup>®</sup> Rewards Card__

Internet 600 Mbps | Super Special |

Internet 600 Mbps

600 Mbps Internet

Fiber 1 Gig 

Serviceability Modal

Fiber 3 Gig + YouTube TV 

Download speeds up to 2 Gig

Upload speeds up to __20 Mbps__

Upload speeds up to 20 Mbps

1 Gig Internet

Internet 1.2 Gig + YouTube TV {Special Standard}

Internet 1.2 Gig + YouTube TV

Upload speeds up to __50 Mbps__

Upload speeds up to 50 Mbps

$40*/mo

__Upload and download speeds up to 500 Mbps__

15+ simultaneous activities to play and work on your terms, without limits

2 Gig Internet

Internet 2 Gig (Price Lock)

Internet 2 Gig 

FIBER 100Mbps Offer Terms

No data caps

Internet 1 Gig + YouTube TV 

Fiber 1 Gig + YouTube TV 

Working from home, small businesses run from home, large families with heavy usage

Internet 300: Get Started

Internet 1.2 Gig: Get Started

Simultaneous streaming, frictionless livestreaming

A couple of devices

Fiber 100 Mbps

left

Download speeds up to __600 Mbps__

Download speeds up to 600 Mbps

Download speeds up to 200 Mbps

FIBER Internet 1 Gig | View Offer Terms BUTTON

Fiber 5 Gig + YouTube TV 

Fiber 500 + YouTube TV (Price Lock)

Fiber 500 + YouTube TV 

Internet 2 Gig: Serviceability Modal

Internet 600 Mbps + YouTube TV {Special Standard}

Internet 600 Mbps + YouTube TV

Download speeds up to __1.2 Gig__

Download speeds up to 1.2 Gig

Scroll, stream and play like there's no tomorrow.

FREE unlimited data

Active, mid-sized families with moderate usage, working from home

Fiber 100 + YouTube TV 

Fiber 100 + YTTV: Serviceability Modal

Service Protection Plan

Internet 1 Gig Symmetrical + YouTube TV 

1.2 Gig internet

$50*/mo

Fiber 500 + YTTV: Serviceability Modal

Or use your own

WiFi Modem included

Internet 1.2 Gig + YTTV: Get Started

Internet 2 Gig + YouTube TV

$72.99/mo

Internet 1 Gig + YouTube TV | Breaking Glass

Internet 1 Gig + YouTube TV

Easy set-up on any smart TV or device

Internet 1 Gig Symmetrical | Super Special |

Internet 1 Gig Symmetrical

Fiber 3 Gig

Internet 200 (Price Lock) 

__Upload and download speeds up to 100 Mbps__

Internet 200 Mbps + YouTube TV

Internet 200 + YTTV: Serviceability Modal

Internet 1 Gig Symmetrical + YTTV: Get Started

Use several devices at once

Fiber 1 Gig

Internet 1 Gig: Get Started

Email, web surfing, social media, streaming TV, smart home, gaming, video calling

Internet 200: Get Started

HSD 50 | SPP Learn More

Internet 300 Mbps {Special Standard}

Internet 300 Mbps

Internet 600 + YTTV: Serviceability Modal

Internet 1 Gig Symmetrical: Get Started

HD streaming, online gaming, and super-fast downloads.

Something for everyone in a small household that wants to be online.

A connected family

Fiber 500 Super Special Standard

Fiber 500 

Keep the whole family entertained with the best sports, news, and entertainment on TV.

Everything live TV should be

Included in this bundle:

Anytime connectivity, plus 100+ channels of live sports, news, and entertainment

Do it all, at once, any time of day, without limits, including serious gaming and HD video streaming

Exceptional service

Best for HD video streams,  smart homes, video calls, casual gaming, individuals working from home, households of 4+

Best for HD video streams, smart homes, video calls, casual gaming, individuals working from home, households of 4+


Active Households

Do everything at once, plus 100+ channels of live sports, news, and entertainment

Best for heavy online usage, HD and 4K video streaming, smart homes, video calling, online gaming, larger families, multiple individuals working from home

Exceptional connectivity

Best for surfing, shopping, streaming, social media, casual gaming, smaller families or individuals

Upgraded connectivity

Unlimited Entertainment

Our fastest speed, plus 100+ channels of live sports, news, and entertainment

Unlimited Access

Best for larger households, heavy online activity, simultaneous usage on many devices, smart homes, 4K video streaming and serious gaming

Extreme speed

Symmetrical upload/download speeds are best for larger households with heavy online activity, simultaneous usage on many devices, smart-homes, 4K video streaming, serious gaming.

Perfect for a connected family, plus 100+ channels of live sports, news, and entertainment

Internet 200

Internet 1.2 Gig

Internet 1 Gig Symmetrical (Price Lock)

Internet 1 Gig Symmetrical 

Internet 2 Gig Powers the super-connected lifestyle. Multi-player gaming, simultaneous 8K video streaming, frictionless livestreaming, super-fast downloads and large file uploads

What if my ULTRA TV Media Player isn't working?

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