What happens during a self-installation for a new customer?
There are three key steps for self-installation as a new customer:
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Technician Visit: On your scheduled installation day, a technician will visit your home to complete the necessary outside work to prepare for WOW! services. You don't need to be home during this time. Simply ensure gates are unlocked, pets are removed from the yard, and the technician has access to the outside of your home. The technician will finish by verifying your services are connected outside your home.
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Notification and Delivery: Once the outside work is complete, a self-installation kit and a door tag will be left at your front door or another designated location at your home. You will receive an SMS text message and/or email, depending on what contact information you provided, informing you that your self-install kit has been delivered.
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Self-Installation: The Self-Installation Kit will include easy and comprehensive instructions, equipment you lease from WOW! and cords/cables to connect. You’ll follow the instructions provided to set up your WOW! services inside your home. To connect your services, you’ll need to know the location of a coaxial outlet inside your home and confirm that it is functioning for internet use.
If you're unsure where the coaxial outlets are, check your previous internet connection or common areas like the living room, bedrooms, and TV room. You may need to test multiple outlets to find the one that provides the best connection.
After completing the installation, you will receive an emailed survey to provide feedback on your experience with the technician, helping us maintain excellent service.
The self-installation process is quick and easy, but if you need additional support, you can always chat with us or call us at 1-866-496-9669. If necessary, we can arrange for a WOW! technician to complete your installation (charges may apply).