First, your Technician will arrive at your home during your scheduled installation day and complete the outside work necessary to prepare your home for WOW! services. Don’t clear your schedule because you do not need to be home during your appointment window. You can go about your day and leave the work to us. However, please remember to leave gates unlocked, remove any pets from your yard and ensure the Technician will have access to the outside of your home.
Next, after the outside work is complete, you will receive an SMS text message and/or email, depending on your preferences, letting you know that your self-install kit has been delivered and you can set up your WOW! services. Your kit and a door tag will be left at your front door or other location you have requested.
Finally, you will complete the installation using the Self-Installation Kit which includes easy and comprehensive instructions. Your Technician will have already verified that everything is connected and working pristinely outside your home before you perform the self-installation.
Upon the completion of your installation you will receive a survey asking for feedback on your experience with the technician so we can continue to offer excellent service.
The self-installation process is quick and easy, but you can always chat with us at or give us a call at 1-866-496-9669. If you need additional support, we can arrange to send a WOW! Technician to complete your installation (charges may apply).