There are three important parts to having the correct WOW! internet setup:
Coaxial Cable Connection to Modem:
One end of the coaxial cable should be connected to the back of your modem and the other end should be connected to an available cable outlet in your home. These connections can simply be hand-tightened.
Power Connection to Modem:
One end of the power cord should be inserted into a wall outlet and the other end should be connected to the modem. Note: Once connected to power your modem may reboot.
Internet Connection to Modem & Computer:
One end of the ethernet cable should be connected to one of the Ethernet ports of your modem and the other end should be connected to an Ethernet of your computer.
After making all correct connections your modem will reboot and connect ot the network. When all lights on the modem are solid and no longer flashing, your modem is connected. If the lights on your modem are not solid after 10 minutes, our cable outlet might not be working. If so, try another cable outlet in your home.
WOW! also provides tools to test the quality of your connection within the My Account. Login here and navigate to the Equipment page to perform a service quality check. The test will indicate if any problems are detected and provide prompts for resolving those issues.
This internet self-installation video also provides helpful tips.
If you cannot resolve an internet connection problems, please contact us for additional support.