WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Vincent Burns

Hammond, Indiana
Had a really impressive customer service experience with Steven and Michael.  When I signed up for installation a few days ago, I was misinformed and led to believe that things were going to be completed as told to me. When I looked at what actually happened and billed to me, I was very unhappy and was ready to disconnect service right away. I called WOW! and got Michael. He proved to be a man of his word and restored my faith in this company. I explained the situation, he fixed it. He spoke with me and not at me. He was basically a pretty cool guy. I told him that he should be the CEO. Just the way he handled me and my situation impressed me. He explained company policy and just took care of business.

submit your WOW! moment

By submitting, I certify that I am 18 years of age or older, and agree that WideOpenWest Finance, LLC, has the right to use and publish my name and the accompanying testimonial statement in all media and types of advertising and promotion.