WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Sarah K

Cleveland, Ohio
I have been a WOW! customer since July of 2005, and I have to say I have been nothing less than thrilled with my service for all these years. I have only experienced a handful of outages (if that), and every time I call Customer Service, the representatives are so polite and helpful. They really go out of their way to make me feel like I really matter as a customer, and they are always willing to work with me on billing to make sure I am getting the best possible price. I just got off the phone with Sandra, and she couldn't have been lovelier. She was polite, attentive and extremely helpful. At one point a year ago, I thought about switching to AT&T U-verse. One call to WOW! customer service changed my mind. The gentleman I spoke to spent a good deal of his time working with me on a solution to give me exactly what I wanted at a price significantly cheaper than AT&T. I even switched my phone to WOW! because of him. I definitely made the right decision to stick with WOW!. Thank you so much for your continued attention to detail and intense focus on QUALITY customer service. It's truly refreshing.  P.S. I convinced my parents to switch to WOW! And many of my friends are ready to as soon as you move into their area!

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