I have had WOW! for many years and continue to be amazed with its level of customer service. Whenever there is a problem with my service (and that rarely happens), there is a very short wait time when I call. I am always connected to someone who is knowledgeable. There is always a willingness to go "a step beyond". If a service call is required, I am prepared to wait days and days, but, much to my surprise, I am usually offered a next day appointment! I would never consider leaving WOW! and I continue to recommend it to my friends. And to top off everything, the service costs less. I only wish WOW!'s serving area would be larger here in Chicagoland so that others could enjoy it!