I just wanted you to know how pleased I was with the service I received from your tech, Ivan. He was very professional and had an overall great attitude toward the job. My appointment was scheduled for 8a-12p for new service installation, I was a little concerned because I start work at 11:30a. Ivan was made aware of this, so he came in inspected everything that he had to do and to make a long story short he had my service installed, up and running with time to spare. I was on time for work! With my previous provider I was calling every week for 1 1/2 months for issues with the service. If the customer service received from Ivan is representative of the overall service I will receive, I think I made the right choice to switch to WOW!. Thanks.