WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

A. Prusinski

Westland, Michigan

I am writing regarding Chris of Home Networking at WOW!. Since installation of wireless internet in mid March I have had trouble with connecting to the internet. Other techs tried to help me when I called, but it wasn't until I spoke to Chris on May 7th that the problem was resolved. By asking me questions he was able to eliminate possible causes until he found the problem by process of elimination and now I have access to the internet in seconds rather than hours or never as was the case earlier. You would think I had won the lottery at my joy. I sure hope I didn't embarrass Chris with my rather loud and enthusiastic thank yous, but it was so wonderful to finally have internet connection without having to wonder each time I sat down in front of the computer whether I would have a connection. I am not computer smart at all, so I want to thank Chris for his professionalism and patience with me during our conversation. Again Chris, you are the best!

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