WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Wendy Sample

Dearborn, Michigan

I was dreading making the call to WOW! because my recent dealings w/another utility company was not very fun. I had a list of questions and concerns prepared and was pleasantly surprised when Jimmy was able to take care of ALL my questions and concerns! I didn't have to be sent to someone else or risk being disconnected or anything. Not only was Jimmy competent, he was pleasant, interesting, articulate and delightful to talk with. At the end of our conversation he informed me that because of the adjustments we made, my phone would disconnect and my internet connection would re-boot. Well, for some reason that didn't happen and I had to call WOW! again using my cell phone. This time I spoke with Cathy and she was equally competent and pleasant to work with. During the 9 years I've been with WOW! I have had very few problems with my service. The last several times I've had to contact WOW! I have encountered competent, helpful, polite employees. Thanks for making customer service a priority! Wendy

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