WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Sherry Zachary

Rochester Hills, Michigan

It was a Saturday morning and after my haircut I had about 2 hours of running around to do. I was getting into my car when I heard my name being called and saw my stylist running out of the store toward my car. In her hand she had my thermo-mug of ice water. I drink water all day long... and with two hours of errands in front of me, I was really grateful she took the time and made the effort to catch me... a small but unnecessary effort on her part was definitely a WOW! moment for me. Here's what made it really special - my mother-in-law passed 2+ years ago and we were quite close. The water mug I use belonged to her once upon a time and it is my little 'piece of her' that I carry with me. I'm sure Amy knew that I appreciated having my water mug returned, but I doubt she knew all the reasons why. Sherry Zachary

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