WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Randall Macala

Huntsville, Alabama

1. Received a notice from WOW! on Monday that my old DOCSIS 1.0 modem was no longer going to be supported. 2. Researched modems, found the one I wanted and bought it. 3. Modem arrived Wednesday. 4. 5 minutes to unpack and connect. 5. Made one one call to support to provide them the new MAC address and bang I am operational. Cheyenne was knowledgeable, helpful, and polite even when I goofed up the MAC address. Simply the best; no "ifs", " ands", or "buts"!

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