I wanted to write in about how thankful I am of Dan, Della, Terza, and Shi. Dan is a regular on the cable forums I read, and is always helpful assisting with technical issues and helping out with people's questions. He's been a great resource since he joined the forums. Shi was a huge factor for me turning down a very competitive offer I received from an other cable company. She was helped get me on to the right package for an unbeatable price. Hats off to both of them, as they both go the extra mile with customer service!