WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Melissa Brown

Redford, Michigan
I wanted to take a moment to write in and tell you about my WOW! moment. I'd been experiencing an issue and called in about it along with several questions I had. I was connected with a wonderful rep named Hailey (so sorry if that is not spelled correctly) and she was AMAZING! She was very efficient in helping me get my issue fixed as well as getting all my questions answered and she did so in a way that really made me feel like I truly was appreciated as a customer. She was very nice, super helpful and very easy to speak with, like talking with an old friend. I have never had the amazing customer service that I have had with WOW! and especially with Hailey. If this makes it to her please tell her "her momma would be proud" because she was so, so nice, she will understand the meaning. Keep up the amazing service and Hailey keep being so nice! I'm hooked on WOW!

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