WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Lee Goldberg

Naperville, Illinois
I am writing to express my appreciation for the courtesy, competency, and service that WOW employees gave me yesterday (Monday, 9/14/09). (1) I picked up an HD DVR at your Naperville location. The woman who took care of me at the front desk was knowledgeable, courteous, efficient, and very helpful. So was the technician with her who answered several of my questions. (2) When I had a problem getting DOLBY 5.1 (as opposed to DOLBY pro logic surround) sound, I called one of your customer reps. The woman who answered was polite, accommodating, and efficient as she scheduled a home visit. (3) The technician that handled the call at my home was great to work with. He acknowledged the problem, did the required basic checking, and then made a call to an “audio expert.” The problem was solved. Everything is now working as it should be. Thanks to all of the people that I dealt with at WOW today. It’s a joy to find a company that is truly service and customer oriented. Everyone did their job will skill and courtesy, and I’ll be singing WOW’s praises as a result.

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