WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Kevin Williams

South Holland, Illinois
Today I received a scheduled service call to install a digital adapter on the TV in my daughter's room. The service tech's name was Dorian and though he was only here to address the adapter (which I assumed was simple enough), he pointed out that the signal strength issue that I'd mentioned to him would require a little more looking into and he subsequently did and resolved the problem. Additionally, he addressed an issue I had previously called about which was the main digital receiver stalling whenever we selected the ON DEMAND feature. I don't know what he did but it works great now. And the whole time he was here he was exceptionally courteous and helpful. He even negotiated an upgrade to a WOW! Ultra box. Above and beyond the call. Thanks much.

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