On the morning of 7/9/10, a delivery truck drove by my home and took down my cable wires. I called WOW! to report the problem, and they told me a service technician would be sent out ASAP. Nguyen arrived within an hour. He was very courteous and professional. It started to rain extremely hard as soon as he climbed the ladder to install a new wire to my home. Even though he was delayed for about 20 minutes, he had a new drop line installed within an hour. I was very impressed with his dedication to get the job finished before I had to leave my home for a previously scheduled appointment. I'm so happy to have my cable, phone and internet working again. Thanks so much for a job well done.