WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Joshua S

Columbus, Ohio
The day of installation was painless and fast. The installers were very helpful, and resolved a lot of issues, as the pre-existing wiring was from Dish Network. They did a great job. The very next day, we had an issue with our PIN code, for blocking and unblocking channels and movies. On the first call, the representative was very helpful in helping us with resetting the PIN and getting it all worked. But we still had the issue of not being able to watch R rated or higher movies or programming. After a few calls, the customer rep, took it upon himself to google the problem we were having, which by the way was not the cable box, but instead it was the V-chip on the tv that was blocking our services. Needless to say I was embarrased and dumbfounded, but the rep was great and figured it all out for us. It is nice to see reps, that go ot of thier way to help you solve what ever problems you may be having. From the installers and techs, to the customer reps, they were all friendly, helpful, and professional. It waslike having your friends doing all the work for you, instead of some stranger. It was and has been a great experience up til now. I would assume that all our future dealings with WOW! employees will be nothing but the same friendly and helpful service, I now come to expect. Thanks WOW!

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