We had problems connecting the new box to the cable, Vic came out and spent a very long time with my husband , showing him how to work the remote. When he left he gave his own cell phone number to my husband, in case of a problem. He pushed wrong buttons and you guessed it. Vic came back out and was very nice to him. But again, this time Vic sent an associate the same day, but understanding the turmoil of older people and technology wrote down the simple way . Thank you WOW!, you are wonderful , courteous, American, easy to deal with and so prompt. You keep my computer in tip top shape.